Claims service providers

How to choose a contractor

While many home repair contractors are honest and reputable, unfortunately, there are people and businesses who prey on consumers after a disaster.

It is a smart idea to ask your friends and co-workers for a referral. Local building or material supply companies can also help point you in the right direction. Below we offer some tips to help you hire the right contractor to repair your home or business.

Is your contractor qualified and trustworthy?

Before you hire a contractor to fix your property, take the time to ask them about:

1. Experience: Ideally, you want to hire a contractor with at least five years of experience. Ask about projects they have completed that are similar to yours.
2. Insurance: Confirm that the contractor has liability insurance and workers’ compensation coverage.
3. References: Ask for names and contact information of previous customers who would be willing to talk to you about their experience with the contractor.
4. Complaints: Check out the Better Business Bureau (BBB) or other consumer organizations to see if the contractor has a record of complaints about workmanship, cost over-runs or other issues.
5. Communication: The contractor should be willing to maintain an open line of communication with you, providing updates and frequent progress reports on the work being completed.
6. Physical location of their business: Avoid working with contractors that only have a P.O. Box or that have recently moved into the area.
7. Contract: Let the contractor know you will require a signed contract that outlines all the details of the work, including timelines and payment schedules, work to be completed, materials to be provided and other items important to the project.

Report suspicious activity

Grange Insurance partners with the National Insurance Crime Bureau (NICB) to prevent and combat insurance fraud. If you suspect suspicious activity or feel you have been defrauded by a home repair contractor, call 800-TEL-NICB (800) 835-6422.

Finding a contractor

If you would like help finding a contractor, Grange Insurance partners with Crawford Contractor Connection, a national network of contractors. Crawford Contractor Connection monitors the performance of the contractors in its network for quality service and provides you with a three-year workmanship warranty for the completed repairs. They also ensure that the contractors are financially stable, licensed and insured. You can talk to your claim representative to learn more about leveraging a contractor from Crawford Contractor Connection.

Medical service providers

At Grange, we understand business owners and the importance of helping you manage your time and money. While the price of medical care continues to rise, our Workers’ Compensation Provider Search tool, located in your My Grange account, helps business owners find a medical provider within our network, resulting in discounted rates if an employee needs medical treatment.

Using the Workers’ Compensation Provider Search tool, you can locate medical providers or pharmacies by zip code, as well as print Provider worksite posters.

Register for a My Grange account

When you create a My Grange account, you’ll have instant access to your policy information and documents, online bill pay and payment history, ID cards, claims reporting and tracking, as well as our Workers' Compensation Provider Search tool.

Create an account

This information is for informational purposes only. If you would like additional information about the right to direct care in your state, please contact our workers’ compensation claim department at (800) 348-1741, ext. 7750.