Peace of Mind and Protection During Life’s Unexpected Events

Grange is suspending policy cancellations due to unpaid premium beginning March 18, 2020. Suspensions will end at 11:59 p.m. EDT on June 12, 2020.

You will continue to receive invoices that include any amounts due. While we will continue to send you invoices, we will not cancel your policy, send late payment notices or charge late fees if you miss a payment. If you’re enrolled in Easy Pay EFT and have automatic payments set up, the automated withdrawal will continue to process as normal.
Please note that the suspension is not a waiver of premium, but an extension or grace period for you to make a payment. Once the suspension ends on June 12, 2020, you will be billed for any premium due that has been unpaid as well as the current minimum amount due.

Yes. We’re providing customers the option to spread the amount due over a period up to 3 months. We want to ensure that our customers in need do not suffer further hardship, so we will provide additional assistance on a case-by-case, as-needed basis. Please contact your independent agent to set up a payment arrangement or address additional concerns.

No. Late fees will not be applied if you request payment arrangements.

To cancel EasyPay EFT payments altogether (recurring automatic withdrawal from a bank account), you have several options:

• Sign in to grangeinsurance.com and create/log in to your account
• Contact your agent for assistance
• Contact our Billing Services at EFTrequest@grangeinsurance.com

Immediate requests to have the automatic payment suspended or removed will be honored and processed as quickly as possible. Please note that two business days prior to the automatic withdrawal are required to prevent a withdrawal.
To re-enroll in Easy Pay EFT when the suspension ends, you will need to request re-enrollment in EFT and complete the appropriate authorization form. Your agent can also help you complete this request. The policy must be paid current to be eligible to re-enroll.

If you’re enrolled in Easy Pay (EFT) and have suspended payments, any amounts previously billed that were not paid, in addition to the current minimum premium due, will be automatically deducted from your account when the moratorium ends on June 12, 2020. However, you can set up a payment arrangement to spread out the amount over a period of up to 3 months. Please reach out to your independent agent for assistance.

Yes, we will be returning a portion of premium to personal auto policyholders in the form of a 25% payback for the months of April and May based upon the premium that was in effect at the end of March. With the recent shelter-in-place orders from state governors, people are driving less and in turn, having less auto claims. This allows us to give back to our customers during this difficult time.

Yes, all Grange Insurance personal auto customers who have policies in force between April 1, 2020, and May 31, 2020 will receive paybacks.

Nothing. The 25% payback will be granted automatically without any action from you or your agent.

Your payback check will be mailed to your billing address. Most policyholder checks will be mailed in May. If you became a new policyholder with us in April or May, your check will be mailed in June.

Yes, we will issue a payback to all personal auto customers, including those who have paid in full.

Yes. Customers active any time between April 1, 2020, and May 31, 2020 will get 25% of their premium for that month back based upon the premium that was in effect at the end of March.

Yes. New business policies that are effective in the months of April or May will qualify for the same 25% payback as current Grange customers. Payback amounts will be based upon the length of time your policy was in effect during the period of April and May. For example, if you purchased a new business policy on May 1, you would be eligible for 25% payback on your May premium. If you purchased a policy on April 1, you would be eligible for 25% payback on both your April and May premiums.

For current customers, payback was estimated based on your premium in effect as of March 31, 2020. The amount is approximately 25% of your estimated premium for the months of April and May.

We’re continuing to monitor the circumstances surrounding COVID-19. While we aren’t certain of how long this health crisis will continue, we will remain flexible as the situation evolves.

Yes. The current refund period only covers April and May. We will continue to evaluate the situation and issue communications if the situation changes.

Please pay the minimum amount due or any amount up to the remaining balance due on your policy. You will receive your payback check separately. The payback is being processed outside of our premium billing system & process and will not be reflected on any bill or policy.

Yes. All customers with active personal auto policies (not applicable to motorcycle and miscellaneous auto policies) in effect will receive a payback check.

Yes. Customers who are unable to pay their premium in April or May on time will still get their paybacks. The payback does not impact your billing cycle (also note the temporary non-cancellation policy.)

An eligible policyholder is a policyholder who currently has a Grange Home or Auto policy with the Identity Theft endorsement.

Extended family members of an eligible policyholder are family members outside of the policyholder’s home*, including:

• Adult children (26 or older), their spouse and their children
• Parents, including stepparents and legally adoptive parents
• Siblings, including stepbrothers and stepsisters and adoptive siblings

Extended family members must reside in the United States of America.
*Family members who reside with an eligible policyholder already have access to these services

No. When an extended family member contacts CyberScout for assistance, he/she will be asked to provide the Grange Insurance policyholder name for confirmation.

These identity remediation services include, but are not limited to, identity remediation assistance for family members who are victims of:

• Tax ID Theft
• Medical ID Theft
• Employment Identity Theft Support
• Debt Tagging
• Account Takeover

• Access to Personal Fraud Specialist
• Placement of Fraud Alerts
• Assistance Filing Police Report
• Fraud Victim Affidavit
• Creation of a Comprehensive Case File
• Active Post Fraud Follow-Up

Your independent insurance agent does not need to do anything.
Current Grange policyholders and their immediate family members that suspect their identity has been stolen can log in to their MyGrange account to report a claim or call 800-445-3030.
Extended family members can call 866-860-1535 or visit CyberScout.com for assistance.

Yes, we will be returning a portion of premium to customers with BOP policies in the form of a 20% payback, or a $25 minimum per month, for the months of April and May based upon the premium that was in effect at the end of March. As a result, all BOP customers will be receiving a check for a minimum of $50 total. We understand the current health crisis has impacted our small business policyholders and this allows us to give back to those customers during this difficult time.

Yes, all Grange Insurance BOP policyholders who have policies in force between April 1, 2020, and May 31, 2020 will receive paybacks.

Brick-and-mortar small business storefronts are the businesses being impacted the most across the country by this pandemic, and due to lower risk for accidents and property damage at their locations, deserve a premium payback. Our BOP product has limited ability to be adjusted to reflect reductions in exposure and to generate premium relief, therefore we are offering this premium payback in BOP only.

Nothing. The payback will be granted automatically without any action from you or your agent.

Your payback check will be mailed to your billing address. Most policyholders will receive their check in May. If you are a new policyholder with a policy that became active in April or May, your check will be mailed in June.

Yes, we will issue a payback to all BOP customers, including those who have paid in full.

Yes. Customers active any time between April 1, 2020, and May 31, 2020 will get 20% of their premium for that month back based upon the premium that was in effect at the end of March.

Yes. New business policies that are effective in the months of April or May will qualify for the same 20% payback as current Grange customers. Payback amounts will be based upon the length of time your policy was in effect during the period of April and May. For example, if you purchased a new business policy on May 1, you would be eligible for 20% payback on your May premium. If you purchased a policy on April 1, you would be eligible for 20% payback on both your April and May premiums.

For current customers, the payback was estimated based on your premium in effect as of March 31, 2020. The amount is approximately 20% of your estimated premium for the months of April and May.

We’re continuing to monitor the circumstances surrounding COVID-19. While we aren’t certain of how long this health crisis will continue, we will remain flexible as the situation evolves.

Yes. The current payback period only covers premiums related to coverage offered for April and May. We will continue to evaluate the situation and issue communications if the situation changes.

Please pay the minimum amount due or any amount up to the remaining balance due on your policy. You will receive your payback check separately.

Yes. All customers with active BOP policies will receive a payback check.

Yes. Customers who are unable to pay their premium in April or May will still get their paybacks. We are currently evaluating the best process for you to pay the premium that you owe and will let you know the logistics as soon as possible. The payback does not impact your billing cycle (also note the temporary non-cancellation policy.)