Support for customers affected by COVID-19

Posted on March 17, 2020

We've been vigilantly monitoring the progression of COVID-19 (Novel Coronavirus) and want to ensure that our customers don't suffer additional hardship.

Therefore, we're suspending cancellations of policies due to nonpayment of premium. In doing so, we will not issue late pay notices or charge late fees. This suspension will begin at 12:01 a.m. EDT on March 18, 2020, and end at 11:59 p.m. EDT on June 12, 2020.

This is not a waiver of payments due during the suspension period, but an extension or grace period to pay premiums for those directly impacted by the circumstances surrounding COVID-19.

We will also provide additional assistance and payment arrangements on a case-by-case, as-needed basis. Customers can contact their independent agent to set up a payment arrangement or address additional concerns.

Please contact our billing support team at (800) 425-1100 with any questions or concerns. For more information, see our FAQ: COVID-19 non-payment cancellation suspension.