General payment questions How do I find my policy or account number? Your 7-digit policy number, or ten-digit account number, is located on the upper right side of your premium invoice. When making payments - online, electronically, by check, or by phone - do not include the alpha-numeric policy number prefix. Can I enroll in Paperless? Yes! We currently offer Paperless billing and document options for eligible personal and commercial lines policies. By enrolling in Paperless, you will receive email alerts instead of mailed, paper invoices or policy documents. To sign up, log in to MyGrange, click on your username in the upper-right corner and select Settings & Alerts from the dropdown. Then, click the Alerts tab and select your delivery preferences. What do I do if I’m not receiving Policy and Billing status email notifications? Follow these steps: Check your email SPAM folder for the emails. Add firstname.lastname@example.org to your email contact list to ensure delivery. Where can I mail my payments? (Please include your policy number on your check) GA, KY, OH, IN, PA, SC, TN, VA customers: Grange Insurance Companies P.O. Box 740604 Cincinnati, OH 45274-0604 Overnight payments: Grange Insurance Companies 671 South High Street Columbus, OH 43206-1066 IL and MI customers: Grange Insurance Companies P.O. Box 88017 Chicago, IL 60680-1017 Grange Life payments: Grange Life Insurance Company P.O. Box 740836 Cincinnati, OH 45274-0836 Mortgage billed payments: Grange Insurance Companies P.O. Box 740604 Cincinnati, OH 45274-0604 How can I get a copy of my policy? You can either log in to your MyGrange account, or contact your agent. How can I get new insurance cards? You can either log in to your MyGrange account, or contact your agent. What is an electronic check? An electronic check is an electronic transaction that is sent to your bank using your account information and appears on your bank statement as a debit or withdrawal. Because no paper check is produced, you will not receive a canceled check with your statement.