Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 3 out of 5 by from Claim in process - Very slow and poor so far I had a 2020 Ford Explorer with 31k miles, and for some unknown reason the engine caught on fire. Called Grange and set it up to be put on a flat bed. A few days later I met th to driver to give him a key, and discovered the hood would now not open. Most likely due to the fir/heat damage. When I talked to my agent handling the claimI relayed this info as well. I was asked about needing a rental, and I said no at that time. My fiance and I could manage with her vehicle for now. He said to just let him know at any point and he would arrange one. I was told a relative short tim frame and the car would be looked at. This time frame kept getting the extended. After several weeks someone went to look at the car, only to find that he could not get th good open. So, another week or so goes by getting it to a dealership and getting the hood open. Tells me when it'll be looked at, which yet again did not happen when stated. At this point a month+ has gon by, and now I do need a vehicle. My fiance and I were getting married, and she took vacation th following week. So, I left a message regarding needing a vehicle. I did not get a return phon call, so I called and left another message. Again, no return call and left a third message. This was over a 5 day period. Her car is not one we would take on an extended trip, so basically and plans for honeymoon doing that got scratched. When I die finally hear from the person assigned to my claim, I explained how it would have been nice to get a rental and not have to scrap any existing plans. I got no response to the rental at all. Just an update about the car finally being looked at over a month later. A couple days later I was told that the car is totaled, as we expected. It just took over a month to get to this point, and now is being passed to someone else for the total loss. Was told I may hear from them that day, but definitely the next. Well, as it seems to be par for the coarse with everything so far, I have not received a call yet. Maybe tomorrow, but I'm not holding my breath. 5 weeks to get just this far, cancel any plans of honeymoon because I couldn't get a rental, which is covered by the plan that I pay for mind you. Hopefully the remainder goes better, but as of now I just very well may be switching my auto and homeowners back to State Farm.
Date published: 2024-07-22
Rated 5 out of 5 by from Great Great Service all these years ges above and beyond
Date published: 2024-07-20
Rated 5 out of 5 by from Customer Service Matters!! I was treated with kindness and understanding from the day of the accident, the repair process, understanding how my insurance policy works and the relationship built with my at assigned agent. I felt comfortable and heard from beginning to end. Thank you!!
Date published: 2024-07-18
Rated 5 out of 5 by from Insurance Claim The adjuster/estimator was friendly and courteous. Payment was prompt
Date published: 2024-07-17
Rated 5 out of 5 by from Great experience Was easy to file claim, Michael G. was a great help
Date published: 2024-07-17
Rated 5 out of 5 by from Extremely nice. Explained everything. Mr. Carlozzi was very nice and took the time to educate me on the process, my roof and answered all of my questions. I wish more people were like him.
Date published: 2024-07-16
Rated 3 out of 5 by from Waste my time Why would send me a paper bill and not have it available for me to pay online?
Date published: 2024-07-14
Rated 1 out of 5 by from Worst insurance company I’ve ever had to deal with They took 7 days to let me know my car was totaled (a blind man could see it was totaled) and throughout the wait my adjuster was short and rude to the point that I had to call someone else just to get some traction on the situation. Once I went around her, I got a little bit of information and they finally totaled out the car. They are still dragging their feet providing me the info I need to get another vehicle. One email is all in need and I still can’t get it 11 days later. I told them I don’t need a rental or anything, just the email stating the total loss. I can’t buy a car until they send it and they don’t seem to have any sense or urgency helping me get my life back on track. Grange is a terrible company full of lazy people. I’m glad this wasn’t a claim regarding my home. We will be dropping Grange first thing Monday morning.
Date published: 2024-07-13
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania