Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. Hear what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 5 out of 5 by from Very good customer service A good friend of mine had his motorcycle insured by Grange. I was looking for a new insurance company that offered good coverage and good prices. He told me to take a look at Grange. I was pleasantly surprised and I quickly signed on with Grange. A good company with very knowledgeable and friendly people. My wife and I now have our motorcycles insured with Grange and in addition to our bikes we also have our cars and homeowners policies with Grange. When we need a question answered we can usually find the answer on Grange's website but if we need to we can call and that's when we talk with a friendly and helpful staff. Thank you Grange!
Date published: 2017-02-06
Rated 5 out of 5 by from Exceptional With An Exception I've been with Grange for darn close to if not 40 yrs. They have always been absolutely spot on in servicing any claims I've had over the years. Several years ago I totaled my GMC Duramax pickup and they went absolutely above and beyond anything Incould have expected, which makes my one and only complaint all the more troublesome to me. A few months ago I had a very small claim on my current truck and due to the total a few years ago and now a second claim my rates went up dramatically. You'd think after 40 years of paying premiums you'd be allowed to use it once in awhile without penalty. I'm staying with them because of their past track record which was flawless but the rate increase was and is very upsetting.
Date published: 2017-02-16
Rated 4 out of 5 by from One issue, though great service. Unfortunately, an insurance company is an entity you really only know when you 'need' them. Fortunately haven't 'needed' it thus far. The local agent is great, so that's a positive. The only interactions with Grange itself was a single phone call to ask a question when buying a new car, that went well; they answered quickly and we're courteous/professional. The only other reaction is bill pay... site is easy to use, just wish scheduling payments were possible for the times paying off the policy in fully don't work out. Most other companies (not sure about insurance in particular) allow scheduled payments. That would be nice instead of scheduling reminders to remember to pay.
Date published: 2017-02-04
Rated 5 out of 5 by from Great Coverage Love this company and its employees. I have to also thank my independent agency. My husband was in an accident a few months ago, had multiple surgeries and I was so stressed about handling everythiing. Grange made th process very smooth and stress free. Thank You all!!
Date published: 2017-02-18
Rated 5 out of 5 by from Coverage at a Reasonable Rate Although I have never had a claim, I have talked with Agents at various times, and they all seem very knowledgeable and helpful. I have been pleased with their answers.
Date published: 2017-02-17
Rated 4 out of 5 by from Good service Great service, quick response time, friendly, rates keep going up though
Date published: 2017-02-18
Rated 5 out of 5 by from My favorite insurance company I've been with Grange for 20+ years. They are awesome! I recently moved to Texas. They don't provide coverage here so I had to switch for the first time in my adult life. As soon as I get back to Ohio, I'll be back with them. I can't say enough good things about then (auto & home insurance).
Date published: 2017-02-16
Rated 5 out of 5 by from EXCELLENT Customer Service! I've been with Grange Insurance for auto and home insurance for years but just recently I found myself relying on the customer service and professionalism of Susan Rose and Robert Fruth, regarding an incident with my home. Twice now, these two individuals have displayed excellence in service and care for their customer. I cannot say enough about their responsiveness and work ethic. Susan went above and beyond to assist in and mediate a stressful situation. Robert is prompt and responsive. I cannot thank these two enough!
Date published: 2017-02-06
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