Rated 5 out of
5
by
Jasonmroz from
Quick and easy coverage!
Agent was very responsive and helpful. Allowed us to quickly turn it around.
Date published: 2020-01-14
Rated 1 out of
5
by
Disgruntled from
Worst customer service ever
I was involved in a wreck almost 2 months ago, grange will not pay the claim, even with the police report stating the grange insured driver was at fault, they say the driver is disputing the report, even though they are 100% clearly at fault.
Date published: 2020-01-14
Rated 5 out of
5
by
Ginny84 from
Great service
Haven’t had to use claims very often but have always had great service
Date published: 2020-01-08
Rated 5 out of
5
by
LRanieri from
great company
wonderful people to work with , always answer's the phone . never get the run around , always knowledgeable
Date published: 2019-12-31
Rated 5 out of
5
by
Gordon from
Fast response
I called my agent,insurance called me back same day. No hassle claim and payment
Date published: 2019-12-18
Rated 5 out of
5
by
Anonymous from
Great coverage
Great customer service very knowledgeable & fast paperwork
Date published: 2019-12-14
Rated 1 out of
5
by
Dean from
Re: Terrible Claims Department
I'm 26 days into a claim and my car has not yet been worked on. My policy only has a 30 day rental car coverage and so now I will be out hundreds of extra dollars because the claims department refuses to help me through the claim! I'm disgusted as a long-time customer.
Date published: 2019-12-12
Rated 2 out of
5
by
RMLS from
No Grace Period
I started a policy with Grange and had insufficient funds in the account. Instead of trying again or asking me the problem they flat cancelled my policy and left me with a lapse of coverage.
Date published: 2019-12-11
Rated 5 out of
5
by
gerrin55 from
Great Service
Customer service is always helpful and friendly. TY
Date published: 2019-12-07
Rated 5 out of
5
by
BobbyLEE56 from
Resolved a refund
the customer service representative from Grange was extremely knowledgeable and was able to resolve the situation quickly. She was very polite and respectful encouraging.
Date published: 2019-12-07
Rated 5 out of
5
by
Grateful from
The Senior Auto Material Damage Adjuster
The Senior Auto Material Damage Adjuster's availability, knowledge, and assistance with the claim was beyond what I anticipated- truly outstanding!!!! I felt like he was looking out for me through the whole process, was patient with my questions, and explained the process as we went along.
Date published: 2019-12-06
Rated 5 out of
5
by
LOF242 from
Great Assistance Travel Trailer Accident
On a rainy evening my travel trailer was hit by an UN-insured motorist. Luckily, I had coverage with Grange. Grange's agent, Kevin, contacted me immediately and took care of all the work.
Date published: 2019-12-06
Rated 5 out of
5
by
jimb from
Great Insurance Company
Grange is the best insurance company we have ever had throughout the years with my commercial company. Thank you for all you do for us.
Date published: 2019-12-05
Rated 5 out of
5
by
MonkeyJr from
great customer services
Easy to work with for a claim and their prices are reasonable.
Date published: 2019-12-03
Rated 4 out of
5
by
Larisa from
Good customer service
Customer service was very good. They made it easy to submit my claim.
Date published: 2019-12-02
Rated 5 out of
5
by
Does not apply from
Pleased with promptness of settling claim.
Customer service reps very empathetic about your issue and willing to do all they can to complete your claim.
Date published: 2019-12-02
Rated 5 out of
5
by
graycloud from
Helpful and reassuring
In July 2019 while vacationing a tire tread came off a track trailer and hit our vehicle, causing damage to the bumper and undercarriage. I called the emergency line, and was asked if me and my family where okay, and was reassured that everything would be okay and even offered to call for a rental if I did not feel safe to continue our vacation. They did all the leg work contacting the the trucking company and getting my claim settled. Grange kept me informed through the whole process and always asked if my family were okay and needed anything else.
Date published: 2019-12-01
Rated 5 out of
5
by
GIngerman from
Great Coverage and Easy Website
I have not had an issue with the coverage or website. Every representative has been helpful.
Date published: 2019-12-01
Rated 5 out of
5
by
Mic3ma from
Have been very satisfied with Grange
My claim on our camper was easy to file out of state.
Date published: 2019-12-01
Rated 5 out of
5
by
Tcop31 from
Great Customer Service
Friendly Staff with great knowledge Super easy to talk to
Date published: 2019-12-01
Rated 5 out of
5
by
Anonymous from
Efficient
Efficient responsiveness and efficient customer service.
Date published: 2019-12-01
Rated 5 out of
5
by
Purplegirl4 from
Great Coverage
We love Grange Insurance. Customer service is always friendly and very helpful. I would highly recommend this company.
Date published: 2019-12-01
Rated 5 out of
5
by
Little red from
Understanding staff
The people in the office were very knowlegable and did not become upset with my hysterics.
Date published: 2019-12-01
Rated 5 out of
5
by
Vickie from
Excellent customer service!
I've been with Grange for several years now & have only had 1 claim filed & I had to replace my windshield. I have life, auto & home owners insurance with Grange.
First of all, Liz always answers the phone when I call & she is always extra friendly & helpful. Liz usually takes care of everything I need, but even if I have to talk to Ashe I get whatever I'm calling about resolved quickly & efficiently.
The staff there at Grange is their greatest asset-theyre great!
Date published: 2019-11-30
Rated 5 out of
5
by
Mason1 from
Great coverage
Never had a claim. We are very safety conscious. Our record speaks for itself.
Date published: 2019-11-30
Rated 5 out of
5
by
Amardeep from
Great coverage
It’s very easy to work with the staff. Very helpful
Date published: 2019-11-30
Rated 5 out of
5
by
johnny54 from
good coverage
customer service is helpful in answering questions
Date published: 2019-11-30
Rated 5 out of
5
by
Eunice from
Accident Claim
Claims Representative was wonder, always keeping me updated once claim filed
Date published: 2019-11-30
Rated 5 out of
5
by
Nana and papa from
Overall insurance
Grange Insurance company has always been there for us when ever we needed them.
Date published: 2019-11-30
Rated 1 out of
5
by
Bigdogs from
Ok
They wouldn't let me get back on taking the money out of my account come in at 5 or paperwork because my Bank made a mistake
Date published: 2019-11-30