Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 1 out of 5 by from POOR CLAIM CUSTOMER SERVICE Customer service is lacking on claim questions. Was promised that someone would call me back twice and no one has reached out to this day. Sent message to the person who handled our claim on 6/23/2025. Still have not heard back from that person either. They totaled our vehicle and when I called my agent TWO months later the vehicle was still on the policy. We pay annually so I guess they were just going to keep our money. I have had Grange for a while but I have advised my agent to not renew with them. Customer service is important to me and if your business is lacking, I do not wish to give my money to you.
Date published: 2025-07-18
Rated 5 out of 5 by from Good coverage I have not needed to submit a claim but I’m sure that they will work with me
Date published: 2025-07-15
Rated 5 out of 5 by from Kelly was great! Kelly handled our issues effectively and efficiently, with an awesome personality.
Date published: 2025-07-14
Rated 4 out of 5 by from Great Assistance and Easy To-Do I was backed into by someone without Insurance. My process through insurance was great. It did take longer than expected, and there was some issues with the rental car, but everything was resolved in the end. I am very happy with how things ended up and the process.
Date published: 2025-07-11
Rated 5 out of 5 by from Car repair Our agent, the adjuster, body shop and rental company all worked very well together.
Date published: 2025-07-09
Rated 1 out of 5 by from HORRIBLE MANIPULATIVE COMPANY This company is great at taking your money but when you need them when filing a complaint they willl do EVERYTHING to ensure they pay you the least they can. Their claims department will not provide backup of data they are using and will not negotiate at all! This is an ABSOLUTELY HORRIBLE COMPANY that takes advantage of their customers in their time of need!!!
Date published: 2025-07-01
Rated 5 out of 5 by from Above & Beyond Help from my Claims Adjuster While going through a claims process, there was a problem with the body shop getting my car done in time. At the same time, I was moving a child home from college and planned on having the vehicle back to assist with the move. Angela was intentional at helping me ensure I could have a rental vehicle that was large enough to pick her up as well as the belongings I needed to haul back. I was grateful for her calm nature & above and beyond steps to confirm the rental would be exactly what we needed in a very stressful moment.
Date published: 2025-06-26
Rated 5 out of 5 by from Excellent Coverage and Service My coverage was and still is excellent. More importantly every single customer service person and agent that I encountered went above and beyond to assist me any way they could from start to finish. They were always available to answer any questions and help me with any problem I encountered. My experience with this company has a wonderful experience and I thank them all!!!
Date published: 2025-06-21
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania