Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 1 out of 5 by from Still waiting after 4 months. Scott V Scott V has done nothing, I’d like to speak to a supervisor.
Date published: 2025-04-22
Rated 1 out of 5 by from Contacting a live person Have been trying to reach someone from corporate office for over an hour. My agent stated they have not dealt with grange in several years, but is still listed on my policy. Have not received any updated policy information and mines expired in January.
Date published: 2025-04-21
Rated 5 out of 5 by from Big help! Submitted a claim and got paid quickly so I could put a rough situation behind me. Very grateful!
Date published: 2025-04-17
Rated 1 out of 5 by from Worthless Worst insurance claim experience I have ever had. Will be changing insurance companies.
Date published: 2025-04-17
Rated 1 out of 5 by from Cancelled insurance after 1 claim Had grange for 3 years. Had to make 1 claim for roof damage due to storm. Notified that they won't renew my insurance, due to making 1 claim. What's the point in insurance if you can't use it when you need it. Scam company. Stay away.
Date published: 2025-04-16
Rated 3 out of 5 by from Roadside assistance In February of 2025 during the cold snap we found ourselves with a running vehicle and locked doors. I remembered we had roadside on our policy, so we called for the first time for this type of situation. We explained the auto was running, which auto it was and our info. They gave us the name of the company and someone could be there in about two hours. The weather was bad so we did expect some type of wait. So we waited, and waited and waited. Nobody every showed up so we called the co. and they stated, "oh the weather is too bad so we will not be coming." Funny how we had to call them to find out no one was coming to help. So we called roadside back, they said they will send another company. After we hung up, the vehicle had been running for three hours. We did call another company not thru roadside. When our contacted driver showed up in 20 minutes, we called roadside back to have them cancel the second company. I turned in my claim as I always have and didn't hear for almost a month, so I reached out. I received a letter in the mail stating we did not use roadside. Yes, we did. When I sent an email for clarification, I again received a letter in the mail stating that the vehicle in question does not have roadside on it, but our other two vehicles do. Total oversite on my part but now comes the question, doesn't roadside assistance have access to my policy when I call them.? My agent told me yes they do. So why did roadside not tell me upfront that the vehicle was not covered? Roadside gave me stress and a car left running for three hours. Had I known in the moment we would have called the responding company immediately and been on our way. I cancelled my roadside assistance off my other two vehicles and will not recommend that service. Grange and my agent have been an awesome choice for us and has always responded quickly and accurately. Great customer service!! Very happy overall. I am just not quite sure why the roadside assistance fell so short of good service.
Date published: 2025-04-13
Rated 2 out of 5 by from Pricing has gotten out of control! Customer service representative was good but the company has their hands tied. No ability to negotiate with. FORTY YEAR customer!
Date published: 2025-04-11
Rated 1 out of 5 by from Poor customer service They do not have good customer service representatives
Date published: 2025-04-11
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania