Rated 5 out of
5
by
Ken46 from
EOS
Knowledge customer service. I did not experience any problems
Date published: 2024-03-21
Rated 5 out of
5
by
Keek from
Kacie is great!
I was so impressed and pleased with the ease of service I received for filing my claim. I did not expect the level of flexibility Kacie had—she was able to get it all figured out over text and email, and when email attachments didn’t work, I was just able to send her pictures. Even though I couldn’t take a phone call during the work day, I was able to settle my claim very quickly and it was a positive experience. I truly did not expect it to be that easy.
Date published: 2024-03-19
Rated 5 out of
5
by
Angieecm from
Great coverage and assistance after my minor accid
Very attentive and knowledgeable agent got the ball rolling quickly and together with the amazing shop they set me up with I had my car back and in beautiful shape in less than a week.
Date published: 2024-03-18
Rated 1 out of
5
by
debbiexxxxx from
Worst insurance company ever
I got into an accident with these people and they refused to fix my car. They tried to tell me that there was something wrong with my car before the accident. Then they had the nerve to tow my car to a Nissan dealership where Nissan had said they could not tell if there was something wrong with my car before this, then grange lied and said that Nissan said I had all kinds of problems with my car. Never happened. I talked to Nissan five minutes after they did. They did everything they could not pay for my car and they succeeded. I had to pay $6200 to get my car fixed on my own. Worst company ever do not go with grange.
Date published: 2024-03-14
Rated 5 out of
5
by
Jerbear from
Claim representative
Wonderful to talk to and with. Very knowledgeable and very empathetic. Loved working with her. She's very spot on with getting back with me asap
Date published: 2024-03-13
Rated 5 out of
5
by
Ham20 from
Claims
The company process my claim in a very professional and respectful manner.
Date published: 2024-03-12
Rated 5 out of
5
by
JKM1 from
Grange accident coverage.
They handled everything!!! All I had to do was take pictures.
It was as quick and easy like everyone hopes it will be!!!
Date published: 2024-03-06
Rated 5 out of
5
by
Big J from
Great coverage!
Ingram insurance has the best customer service. I refer everyone to them. Ingram has the best rates.
Date published: 2024-03-06
Rated 5 out of
5
by
Marybeth from
Love Grange Insurance
I have Grange for home, auto, and life insurance, been with them for over 20 years. Claims are handled quickly.
Date published: 2024-03-06
Rated 5 out of
5
by
April11 from
Great coverage
I could not have tackled my issue without Grange’s help. Thank you for your promptness and professionalism.
Date published: 2024-03-06
Rated 5 out of
5
by
Thecusr from
Claims made easy
Just had to take a few pictures and get an estimate and send them to my adjuster. Was approved and paid out in 1 day. Couldn't have been easier.
Date published: 2024-03-05
Rated 5 out of
5
by
Tuesgirl1031 from
Excellent service
I never felt like a number. The personal service I never felt like just a number . My personal claims rep Tarras always made me feel important. She was very supportive. The entire process made me rethink my own insurance company. I appreciate everything
Date published: 2024-03-01
Rated 5 out of
5
by
Ryan from
Great customer service
We were considering filing a claim and got the process started. When we decided to not follow through, Rachael was extremely helpful and professional in walking us through the process to cancel the claim.
Date published: 2024-03-01
Rated 5 out of
5
by
Lonna from
Excellent coverage
My Cuatomer Service Rep was awesome!!!! So helpful, answered my texts immediately, no problems at all!
Date published: 2024-02-29
Rated 5 out of
5
by
Marcus from
Great service and response time.
The insurance representative helping with my claim, Angela, has been excellent with answering my questions and staying in touch with me throughout the process.
Date published: 2024-02-28
Rated 1 out of
5
by
Matthew85 from
No Agency Agents
First off, these reviews are clearly inundated with bots or employees lying about customer experience because this company is a loser.
Last year, I had an accident and had to work with 2 agents, neither of whom kept me in the loop about updates to whether the car was totaled, outgoing payment for the totaled vehicle, et cetera, and basically made me do all the work to complete my own claim. Beyond whatever they did in the background to push it through, they did nothing else. Their laziness and lack of urgency meant I made THREE extra car payments that I wouldn't have had to make if Grange was just on the ball and stuck to the time frames for follow up they provided.
Just today, I was advised that Grange hadn't sent my updated car insurance info to the bank that holds the loan. I called and they could give me no answer and when I asked if they could reach out to the financial institution to see if they had the correct address to send documentation to, they said "No, we don't have your SSN and other PCI to provide them". I advised that my personal information wasn't necessary to just obtain a location to send documentation and they said "That's your job to provide that to us". So first it's that they can't, then when I advise that their reason is flawed, now it's that they simply won't. I confirmed "So you can't make a phone call and ask where, in general, these kinds of documents are sent?" And they said "No".
Lazy, useless, no-drive agents. Just know that if you get involved with these guys, you're going to be doing their job for them when it comes time to do ANYTHING. Beyond sitting on their behind and doing less than the bare minimum, the people Grange hires are trash.
Date published: 2024-02-28
Rated 1 out of
5
by
Tamp from
Too Expensive
My Homeowners Insurance just Drastically in one year, I will not stay with this Company and will never recommend them to anyone
Date published: 2024-02-23
Rated 5 out of
5
by
Gris from
Great customer service
Dave Washburn was super helpful and extremely prompt in corresponding about my claim.
Date published: 2024-02-22
Rated 5 out of
5
by
CP2900 from
Managing Member
Claims Representative Chief Adjuster made all the difference in a good way
Date published: 2024-02-21
Rated 5 out of
5
by
LLoogie from
Customer experience
Excellent customer service and extremely friendly.
Date published: 2024-02-21
Rated 5 out of
5
by
Mommy from
Great coverage , everything was done quickly.
Very knowledgeable, professional people and my agent and adjuster did an excellent job!
Date published: 2024-02-21
Rated 5 out of
5
by
Krishna from
Great service
Great service from the staff and team timely response from the staff to their questions regarding our services.
Date published: 2024-02-21
Rated 5 out of
5
by
Mz Sundae from
My Experience
Claim representative made it easy to understand what steps to take to ensure that my claim was correct and that I was able to get my claim in a timely manner.
Date published: 2024-02-21
Rated 5 out of
5
by
Rescuemom51 from
Such great serice
Grange reps made a very painful time just a little bit better.
Date published: 2024-02-21
Rated 1 out of
5
by
J And from
Worst company - beware
I have been with Grange for over 3 years and paid, $20,000+ since I have been with Grange which includes home & auto with a youthful driver. We have had no auto or home claims, only 4 roadside claims which they are non-renewing for roadside only, make no sense. They are lucky if they paid out $500 for these claims. I am an insurance agent and I am filing a complaint with the Department of Insurance and will submit bad reviews on every internet sight I am able to find about my experience with Grange. In my 25 years working in insurance, I have never had a company non-renew for roadside claims, why offer this coverage. I will not recommend this company.
Date published: 2024-02-20
Rated 1 out of
5
by
Ihategrangeinsurance from
Probably the worst service I've ever gotten
Called for a tow, they claimed to call a company to tow us. After waiting 45 minutes we called the tow place and they said they never got a call about us. We called Grange back and they had us on hold for an additional 45 plus minutes, honestly still on hold as I right this review. So currently stuck in the cold waiting on them to pick up after they didn't call a tow place in the first place.
Date published: 2024-02-19
Rated 1 out of
5
by
Anonymous from
Grainge cares nothing about their clients
My home was damaged from pipes bursting, it damaged everything I had downstairs . My floors had to be pulled it’s been over a month they have yet to give money to get my house back together it is a mess, sent me a nasty letter told me I couldn’t sue them and claim representative got mad because I didn’t select his friend to do my repairs I hate grange . Told me I couldn’t sue, in addition said they wouldn’t cover any future claims, I have to sit with the easement of what a pipe did to my home because of grange . This is my house I can hire who I want to do repairs grange is full of they don’t care about their customers, I’m also sick and a senior citizen they take advantage of the elder and don’t care nothing about their customers
Date published: 2024-02-19
Rated 1 out of
5
by
Anonymous from
A Horrible Experience
I recently placed a claim due to a pipe bursting, only three days before it's set to close, on my family's home. The adjuster who came out and this is only my own opinion was bias, and made statements on the phone while I was there "this is going to be a big loss" . And from that point an investigation was brought fourth, I had to send in proof because the inspector "assumed" which is in the report that it was abandoned as well as vacant and I had to prove we had gas and electric, and water, it was stated "was not looking for payments was looking for usage" if your making payments doesn't that mean you have the service, which I did, this property has never been ABANDONED its always been taken care of. Vacant was correct, we were closing on the property in three days, and we wanted everything out soon as possible, for the soon to be new owner. The property has been in our family for over 70 years, there has never been a claim on it that I know of or as long as my adult life. This was the first claim ever and it has been the WORST experience to where I made a compliant to the Ohio Department of Insurance. I have been made to feel like I am discriminated against as well as feeling that I am trying to commit some type of fraud, why would someone who is selling a house make up a fictious claim for the new buyers to enjoy, a pipe burst which all of them do at some point and time, and my POLICY covers it. All I want is to get done what I PAY for and suppose to be INSURED for. I have not been kept me updated on anything that is happening with the claim, all I hear "it under investigation" to my understanding I should have gotten and estimate, I got nothing. Assumptions went back that were proven not true, which makes me feel what else may have been stated incorrectly just to try and deny my claim. I would advise NO ONE to deal with this insurance company especially if you have a claim. It has given me headaches, as well as chest pains, it will affect your health and its not worth having an insurance company who you pay to have your back, just to find out they make you feel it's your own fault, and you should be responsible if something happen. It's not worth it... And to this date, I still don't have a resolution and it's going on a month.
Date published: 2024-02-19
Rated 1 out of
5
by
katala5 from
1000% not recomendet
stay away from this company, or you will regret.They are completely out of mind.
Date published: 2024-02-15
Rated 5 out of
5
by
Happy12345 from
Awesome service
Excellent service. Easy to use technology. No hassles.
Date published: 2024-02-14