Rated 5 out of
5
by
Poppy from
Great Grange Coverage
Grange Insurance Coverage was extremely knowledgeable and very nice and efficient. I would highly recommend Grange for your insurance needs.
Date published: 2023-10-26
Rated 5 out of
5
by
Theo from
Grange Insurance has always had my back in claims!
I have never known Grange Insurance to not take care of any insurance claims on my behalf.
Date published: 2023-10-26
Rated 5 out of
5
by
Donald ray from
Great coverage
Knowledgable representatives help to steer you through the process
Date published: 2023-10-25
Rated 4 out of
5
by
Showtime0814 from
Great coverage
Made repair of vehicle seamless and stress free. Rental car provided was clutch. thank you so much!
Date published: 2023-10-25
Rated 1 out of
5
by
indytone from
Great Product, Terrible Adjuster Customer Service
This review is specifically for the customer service aspects of the Grange insurance adjuster -- Alonso. I was involved in a hit-and-run and reached out to my insurance agent. After notifying him, I got a police report and an estimate for the repairs. Grange sent me a message with the adjuster's (Alonso) information -- email address and phone number. I called, and it went straight to voice mail. No problem. People are busy. I emailed Alonso the police report and repair estimate. Days later, I get a return call from Alonso. Our first interaction set the tone for the relationship. I asked if he saw the email with all the information and his response was, "I get so many emails, I can't keep up with them." Great, ok, so now I get to verbalize everything from the email to him rather than him taking 2 minutes to look for the email and review it. Not a good use of the customer's time. Alonso, asks (in a negative tone), "Why did you take it to the dealership? Why didn't you take it to one of our preferred body shops?" I let Alonso know that I didn't know they had preferred body shops and answer the rest of Alonso's questions. He then tells me to use the phone app to submit photos. I let him know the body shop already took photos and they are attached to the email I sent. He states that they can ONLY accept photos via the phone app. (I doubt this.) I submit photos via the app. Days go by and no contact from Alonso. I call, text. No response. So I reach out to my agent, who is wonderful and also confused as to why I'm not getting a response. My agent reaches out to Alonso and they talk. Alonso calls me and appears to be upset that I reached out to my agent due to his lack of communication. I let Alonso know that when I text, email, or call that I expect a response within at the most 3 days. That had not happened until my agent contacted him as stated earlier. Alonso then tells me that he sent a text explaining it would be 3-4 business days before he'd get back to me from the time I submitted the photos and again seems upset that my agent contacted him. Alonso then states, "I sent you a text message stating 3-4 business days, did you not get it?" I let Alonso know that he sent that text merely hours before he called me, that I had responded to his text, and asked if he had read my response. He hadn't. (Sidenote: Communication is a two way street and as the customer I should not have to dog walk an assessor through the information that I've provided both via email and verbally at this point.) He then asks me for THE SAME information he requested (and received) the first time we spoke via phone -- the same information still sitting in his email. There's more, and I could go on, but in short this is absolute disrespect, duplicative, and a waste of the customer's time. Having someone on the front line dealing with customers directly, asking them for information they've provided multiple times before, and all with an adversarial attitude is terrible customer service. Frankly, the worst. Reverse good.
Date published: 2023-10-25
Rated 5 out of
5
by
MLD5 from
Superior Service
Grange has top notch customer service and the Cobos Group is hands down best company to work with personally and professionally on both personal and business projects
Date published: 2023-10-22
Rated 5 out of
5
by
Marine23 from
Great insurance
If any of you end up getting Angela, you're lucky. This is my first insurance claim and she was easy to work with. Walked me through the entire processes and made a smooth transition to help complete the claim
Date published: 2023-10-19
Rated 1 out of
5
by
Cristian from
Horrible
My house got messed up by hail and when we called the guy he said there was no damage. We tried calling again to get you guys to send someone else and no-one answered. Months later we call again because the roof is leaking and we get told there is no damage just a little wear and tear. The wood in the roof is rotting because of all the water getting but its just a little wear and tear.. I am working as hard as I can to get this insurance changed and my life insurance that probably won't get paid out cancelled.
Date published: 2023-10-19
Rated 5 out of
5
by
dnhann from
great coverage
all employees were very good at their jobs. I will feel comfortable in the future filing a claim.
Date published: 2023-10-18
Rated 5 out of
5
by
Neal62 from
Great Coverage.
Customer service staff are very helpful and telephone wait time were fine.
Date published: 2023-10-17
Rated 5 out of
5
by
Junebug from
Great coverage great agent
Claim agent easy to work with. Explained everything satisfactorily.
Date published: 2023-10-17
Rated 5 out of
5
by
Kay C from
Great Coverages with great rate
I have been a client of Grange for my condo for a few years now. They offer a lot of coverage for not a whole bunch of premium, when it comes to insuring a condo. When there is an issue with claims, the adjusters are usually responsive and the supervisors are easily accessible if needed. It's nice not to go through several layers of people to get your questions or issues resolved.
Date published: 2023-10-15
Rated 5 out of
5
by
Wayne214 from
Simple claim process
My claims representative was very pleasant, personable and showed a genuine empathy for my situation.
Date published: 2023-10-15
Rated 5 out of
5
by
Molly1960 from
Great Customer Service
I had water damage to my floors in my condo. The construction company took months with no answers as to when they would be installed. I called my insurance agent and explained my situation. She immediately contacted the construction resolution people who got in touch with the construction company and my floor was installed soon after. She also has been checking back with me to make sure the floors were taken care of.
Date published: 2023-10-14
Rated 1 out of
5
by
wastedmoney from
Expensive, no savings, increases every renewal
I had grange insurance for a few years and I can honestly say, worst company I have had to date. Each renewal my policies went up, no explanation no specific reason except "its your area". Had renters and auto, no savings each increased every time. In the 2 times I have called grange with regards to anything needing a claims rep,they were rude, did not return phone calls or treated me like 2nd class citizen. Always paid my bill/bills on time or in full for the policy year or renewal as well which means absolutely nothing to this company.
Cancelled both my policies on 9/8/23, my bill date and policy date, so there would be no proration or issues since I already obtained other insurance. I am still waiting for my refund check on the renters insurance because I paid this in full. Any time you call and speak to a representative its always a different reason, different answer, and you are just told to keep waiting. Funny how I have a bill due date and if I don't pay its cancelled or its paid late there's a fee but when your due a refund your told to wait. Over a month and still no check!!!! I was also slapped with a final bill even though I cancelled my polices on the date of the policy and the prior bill was paid in full. Would not recommend, would not refer, would never come back to this company!
Date published: 2023-10-13
Rated 1 out of
5
by
RITN from
Horrible Experience
This insurance favors people that are not their clients by paying suspicious claims without investigating in depth the nature of the claim. Had a disgusting experience speaking to Julia, a rep that told us back in April that a claim for an accident that result in NO damage was not going to proceed when in fact it did and they never bother to call to let us know. Found out on renewal papers. 3 months after the incident a claim was made and a scratch magically appeared on the other car when the day of the accident no scratch was there, the area was cleaned at that moment, no scratch evident, the other party declined to call the police for a report (they knew what they were doing). When I spoke to James, the "supervisor" he insisted that the claim was legitimate even after I told him that the person went to a hit a run police officer that left me a business card on the mail box 2 months after the accident, "supervisor" claimed it was not relevant. James insisted that the other car was a "high end brand" and that probably the car was dirty from the winter and supposedly after they washed the car ( 3 months later) a $700 scratch was there, James started throwing laws at me saying that the other party had 2 years to file a claim but as their costumer I had 30 days, again using laws to disfavor their own costumer. The incompetency was rampant from beginning to end. The poor costumer service was evident. I repeatedly told him the claim was fraudulent and they needed to investigate further, they did not wanted to do anything but raise my payment and damage our accident history. Not doing business with this people ever again, policy cancelation is in process. Be careful with this company, they are not familiar with insurance fraud and do not care for costumers.
Date published: 2023-10-12
Rated 5 out of
5
by
Professional Maintenance from
Great customer service
The person that handled our claim was very knowledgeable. He communicated and worked with us the entire time.
Date published: 2023-10-12
Rated 5 out of
5
by
Hung Low from
Excellent Company
Great service, Pricing and excellent coverage…Highly recommend!
Date published: 2023-10-10
Rated 1 out of
5
by
Anonymous from
Car insurance.
Grange home insurance was wonderful to help our claim for hail damage. How ever the vehicle insurance is absolutely horrible. Severe amount of hail damage caused by hail on our new vehicle. The adjuster told the body shop ( Who are they suggested I take it to ) there’s no way hail could cause this amount of damage. And even said he never herd of any bad storms that hit our area . Suggested possible lying claim . Now the body shop told this person the area was hit so bad that they have gotten about 100 or more vehicles, including the local dealerships for severe dents. And told him so many houses were damaged by the amount of hail. The claims adjuster still didn’t want to believe anything . It’s been 2 weeks I have not even got a email on my claim . Nothing . I have been insured by Grange for over 40 years. I got a hold of my agent, and I advised him how horrible and terrible the situation was, and how they acted. It’s more about the principal than anything didn’t even wanna turn it into my insurance company until they showed how bad the hail damage really was. Definitely considering legal action just by the way they are handling everything make you fill out to be a criminal.
Date published: 2023-10-08
Rated 5 out of
5
by
Priddy from
Insured
Easy to Access and understand my policies.
No hidden or suspicious fees.
Quick response from representatives.
Date published: 2023-10-05
Rated 5 out of
5
by
Stevie b from
Great coverage
Verwas a great experience very knowledgeable made it felt like family in my time of need
Date published: 2023-10-05
Rated 5 out of
5
by
Rich2430 from
Great experience
My representative listened to what my problems were and resolved them quickly
Date published: 2023-10-04
Rated 5 out of
5
by
Pat M from
My local agent is awesome!
Personal knowledge of my home was a key to understanding my claim.
Date published: 2023-10-04
Rated 5 out of
5
by
Jersey Bob from
Super easy process and very friendly appraiser
From the time of calling in the claim to the meeting with our appraiser, the process was super smooth and not complicated. He was not only terrific with us , but also with all the nieghbors that came out to see what he was doing. I have now recommended Grange insurance to everyone I have been talking to. Our prior insurance always made putting a claim in complicated and made us feel like we had done something wrong. I have nothing but great things to say about Grange, their appraiser, and the quality of their policies.
Date published: 2023-10-03
Rated 5 out of
5
by
Greg 51 from
I have been very pleased with the coverages
Customer service has been very helpful, done everything that I have needed.
Date published: 2023-09-29
Rated 5 out of
5
by
WHOOPIE from
Great wheels turning. They was right on it
Customer service was great. Didn't have to wait they start working right away
Date published: 2023-09-28
Rated 5 out of
5
by
vkc33 from
Very Knowledgeable and Responsive Agent
My claim was resolved in a timely manner and funds transferred to my account extremally quickly. My agent was very experienced and easy to communicate with. He had working technical knowledge of the nature of the repairs I had done.
Date published: 2023-09-28
Rated 1 out of
5
by
Bird man from
Poor customer service
There claims adjuster will do anything in there power not to pay for your vehicle in a accident
Date published: 2023-09-26
Rated 5 out of
5
by
Scottyohhotty from
Exemplary service
You are representative, help me to file the claim, very simple and easily, and walked me through step-by-step on what was next being this was my first time ever filing a claim. She was very professional, and very helpful through every step of the process.
Date published: 2023-09-26
Rated 5 out of
5
by
Irish2358 from
Great coverage
Have been with the company for years and hands down the best company to work with
Date published: 2023-09-26