Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 5 out of 5 by from Great customer service in time of need!! We were a victim of Hurricane Helene in September of 2024. Grange Insurance was phenomenal in their service to us. Extremely quick response, great communication, and thorough review and assessment of our damages. Even pointing out items we didn’t notice. Completely exceeded our expectations!
Date published: 2025-05-30
Rated 5 out of 5 by from Great service Garrett has done an exceptional job communicating with me & assisting me with my rental car.
Date published: 2025-05-30
Rated 5 out of 5 by from Great service Grange and your client Mr Tillman were very personable. My car and rental car was taken care of adequately. Very much appreciated!
Date published: 2025-05-30
Rated 5 out of 5 by from Grange offers excellent coverage. Grange representatives responds to claims in a timely manner.
Date published: 2025-05-29
Rated 5 out of 5 by from Great Company My husband has been with grange for almost 45 years and has always been pleased with the service from the company
Date published: 2025-05-29
Rated 5 out of 5 by from Excellent coverage Customer service was great made filing a claim easy
Date published: 2025-05-29
Rated 5 out of 5 by from Would Highly Recommend! Grange helped me to replace a storefront and rear window in my rental storeroom that was badly damaged. Luckily, the cause was covered under the policy. The representative did everything they can to help things go as easily, quickly and smoothly as possible. I would highly recommend Grange to anyone!
Date published: 2025-05-29
Rated 1 out of 5 by from Grange is fine my Agent is not Grange has treated me well. My favorite agent passed away and the one that took over for him is totally inattentive. He never contacts me saying he has reviewed my policies, check if I am Over or under insured and when I call asking about my constant increases or for other information his assistant routinely tell me thats just insurance and it’s going up everywhere. I want a new agency but it takes time and research to figure out what to do to get one. I’ll get there.
Date published: 2025-05-29
Rated 5 out of 5 by from Assurance with excellent customer service I am confident in my home, business and vehicle insurance with Grange. Grange gives very good and efficient---no hassle---claim service.
Date published: 2025-05-29
Rated 2 out of 5 by from Treat you like a number Customer service unprofessional, lecturing, hang up on claimant when trying to make a claim after accident. Scraps vehicles without even seeing or inspecting them. Lies to customers to string them along. Payout less than vehicle worth. Very unhappy with this scam. The Terms & Conditions of this Review even require that "All "moral rights" that you may have in such content have been voluntarily waived by you'". That's the caliber of company we are dealing with here.
Date published: 2025-05-29
Rated 1 out of 5 by from Bad review Company doesn't care about customers had a situation and had to go through loops to contact someone and when I finally did was told I wasn't covered worst Company to deal with
Date published: 2025-05-29
Rated 5 out of 5 by from Stolen car My car was stolen and they took great care of me through the whole ordeal!!
Date published: 2025-05-28
Rated 5 out of 5 by from Great coverage They covered an accident that was a hit and run. Had no problems with vehicle replacement until repaired. No problems getting things together and finish. Very positive with them
Date published: 2025-05-28
Rated 5 out of 5 by from great company to work with very easy to work withQuick claim response. Quick to solve any problems. We were very well taken care of.
Date published: 2025-05-28
Rated 5 out of 5 by from Great coverage and good people to work with Yes, they are a great company friendly people to deal with and they take care of their customers and I look forward to still dealing with them in the future and I would recommend this to anybody wanting a great insurance camping. Thanks!
Date published: 2025-05-28
Rated 5 out of 5 by from Excellent Company! They have always taken care of every issue we've ever had with professional service!
Date published: 2025-05-28
Rated 5 out of 5 by from QUICK AND eASY The process was quick and easy. Our agent helps quite a bit.
Date published: 2025-05-28
Rated 5 out of 5 by from Great Coverage The staff is always pleasant and helpful. My claims have always been handled expeditiously/
Date published: 2025-05-28
Rated 1 out of 5 by from Not good customer service They changed my deductible without letting us know.i pay my claim repairs by my self
Date published: 2025-05-28
Rated 1 out of 5 by from Was recommended by my loan officer. But I regret Look how many times I called and wrong everything.
Date published: 2025-05-28
Rated 5 out of 5 by from Great coverage The best, friendly, completely clear information always.
Date published: 2025-05-28
Rated 5 out of 5 by from Great to work with Excellent to work with Great agents and location. Highly recommended
Date published: 2025-05-28
Rated 5 out of 5 by from Insurance concerns Grange has been our family home and car insurance company for a very long time. I have been extremely happy with our coverage, the agent guidance, and the options available.
Date published: 2025-05-28
Rated 5 out of 5 by from Awesome customer service Awesome customer service. Knowledgeable and willing to take care my situation. Thanks
Date published: 2025-05-28
Rated 1 out of 5 by from Incredibly poor customer service. Had a tree fall into my home on Friday at 7pm. I called the claim reporting line. The agent made a claim with the wrong company, although I wouldn’t find this out until Monday morning when the other company called me , BEFORE ANYONE FROM GRANGE DID. Yes you read that correctly, a company that I don’t even have a policy with called me before my own company did. Once we called our broker and customer service multiple times, the adjuster made things happen for us. But waiting 3 days with a 50 foot maple in your house and on your cars, with no idea how much we can spend for a hotel room or whatever we needed, is beyond frustrating and makes it hard to recommend anyone use grange. If we hadn’t called and remained persistent, I’m sure I’d still be waiting.
Date published: 2025-05-21
Rated 4 out of 5 by from Good coverage2025!! My claim got processed in a good amount of time!!!
Date published: 2025-05-15
Rated 1 out of 5 by from Very poor coverage 30 year customer that’s my fault. Should have switched years ago. Never missed any payments. Extremely few claims filed and when you do they don’t give you near enough to do the job. It’s sickening.
Date published: 2025-05-15
Rated 5 out of 5 by from Happy with coverage Our agent, Mary Ellen is very helpful and knowledgeable.
Date published: 2025-05-13
Rated 5 out of 5 by from Grange works the way insurance should I have never had such a pleasurable experience when dealing with an insurance company. The cost of coverage is reasonable, getting them paid is easy, and working with their representatives is actually a pleasure. I also thoroughly like being able to reach them by text, email, and phone. By text especially - it makes communicating a lot easier.
Date published: 2025-05-07
Rated 1 out of 5 by from Still waiting after 4 months. Scott V Scott V has done nothing, I’d like to speak to a supervisor.
Date published: 2025-04-22
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania