Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 5 out of 5 by from Great expierience Had accident for the first time in thirty years. Grange took great care of me.
Date published: 2023-01-12
Rated 5 out of 5 by from Insurance confidence Insurance is always a product that one cannot see until you are in dire need. That being said, you often lean towards the least expensive. However, I never questioned the product I was given by my agent. I’ve had Grange before and when she recommended it,I was fine. Grange’s platform is straight forward. I have both home and auto through Grange. Nice little discount for carrying both!
Date published: 2023-01-12
Rated 4 out of 5 by from Great Value Had great customer service since I switched to Grange. Great coverage at a reasonable price.
Date published: 2023-01-12
Rated 5 out of 5 by from storm damage? no problem with grange had roof leak problems after a bad storm in 2022 and set up for a grange adjuster or claims guy not sure the title. brian was out in a few days and had my roof issues taken care of within a week. great to have a good insurance company to back me up when things go bad.
Date published: 2023-01-12
Rated 5 out of 5 by from Great follow through From initial contact to getting our repaired car back-everything went as expected.
Date published: 2023-01-12
Rated 3 out of 5 by from Adjusters should look at everything The adjuster that came out only looked at the roof on the house and not the garages, which also needed replaced. After additional requests it was denied.
Date published: 2023-01-12
Rated 5 out of 5 by from Awesome renters coverage Smooth easy transition when purchasing insurance. Hane Grange renters insurance over 4 years. A++++
Date published: 2023-01-12
Rated 5 out of 5 by from Quick Claim Settlement The timeline for my homeowner’s insurance claim was quicker than was anticipated at every step of the way. I appreciated the different ways I was given to communicate with my Grange representative. I liked having options as to how I received the payments for my claim. I had a great experience.
Date published: 2023-01-12
Rated 5 out of 5 by from Great coverage! Great customer service claims was handled very quickly and helped with any questions that I might have had..would definitely recommend for someone! Thank you for such a great service from you guys!
Date published: 2023-01-12
Rated 5 out of 5 by from There For Me Grange was there for me when my picture window was shot at four times. They gave me a company to call.to get the window glasses replace. The company did an outstanding job. I thank Grange for all there help in my time of need.
Date published: 2023-01-12
Rated 5 out of 5 by from Great claim service I have been a Grange customer for 50 years! I recently made a property damage claim and was surprised at how smoothly it all went. The adjuster was wonderful and promptly took care of my claim. Great company.
Date published: 2023-01-12
Rated 5 out of 5 by from Awesome and easy process ! Our representative was awesome ! He was easily accessible knowledgeable and respectful. He answered all of my questions in a timely manner. Easy to work with and understood my needs !
Date published: 2023-01-11
Rated 5 out of 5 by from Great Coverage Customer service did a great job handling my claim
Date published: 2023-01-11
Rated 1 out of 5 by from Roadside Assistance Service My car unexpectedly broke down while driving today. Was able to roll to a gas station. Called Roadside Assistance to get a tow to find out, I first waited on the phone to only get hung up on, then I call back and had to wait another 30 mins to reach a CSR. They then took my info and told me they would call me back with towing instructions and here I am now over 3.5 hrs later will still no tow truck. This is insane, what if I was stranded outside in the cold (I live in Ohio)? Luckily, I was able to get a ride home to wait. But now I am still waiting and it's now nighttime and still no call back with tow info. Very, very frustrated and disappointed for a service I pay for that is meant for emergencies and here I am 4 hours later and still waiting for a tow.....
Date published: 2023-01-11
Rated 1 out of 5 by from Terrible customer service My son was hit by one of your insured motorist literally two months ago. Not only was our rental car taken away weeks ago we have yet to see our settlement check from Granger. Also, we have called, emailed, left voice messages sometimes we get a response but most times not. Terrible company to deal with!!
Date published: 2023-01-03
Rated 1 out of 5 by from WORST EXPERINCE POSSIBLE I am not a customer of grange one of their insures hit me last week and totaled my vehicle its EXTREMLY IMPOSSIBLE to get a hold of anyone they purposely ignore you after leaving countless messages, emails and voicemails. loosing myvehicle i also lost my job my boyfreind lost his as well because we are out of a vehicle and these people do not make it easy for you to stay patient. all I ask for is a phone call and they don't even do that I was injured in the accident and couldn't even hold my daughter for 3 days because of it and they can't even have an adjustor or supervisor answer my calls absolutely the worst insurance company ever
Date published: 2022-12-21
Rated 1 out of 5 by from Poor customer service After getting a quote and purchasing insurance, I submitted my new driver’s grades and driver’s training certificate for discount. Not only did I not get a discount, but also it was determined that the original quote was incorrect and I would be charged significantly more, even when my agent submitted evidence if confirmation. On top of that, even when the policy was cancelled, Grange automatically withdrew funds from my account the following month, and would not refund their mistake (again) for 15 days.
Date published: 2022-12-20
Rated 5 out of 5 by from Great coverage Cassie was very helpful very prompt make sure I understood everything got the check sent right out to the body shop and everything was taken care of and I’m very short amount of time
Date published: 2022-12-17
Rated 5 out of 5 by from Water Leak Claim We are pleased with the overall experience re our water leak claim. Tony responded quickly and professionally. Our claim from start to finish took no more than a week.
Date published: 2022-12-15
Rated 5 out of 5 by from Thank you for your help me with the manager of the Yes I am I think I have a few things to do in your help me with the manager
Date published: 2022-12-15
Rated 1 out of 5 by from Horrible Experience I had grange insurance for two years on my property. They were alright as in i had to do nothing to pay them until i went to sell the property they had informed me everything would be handled through my loan escrow except for the fact that it was not here we are one year later and i receive a call that i have had an outstanding balance for one year and it was about to go to collections. When the first notice you get is that a balance is going to collections when grange specifically said they would handle everything with my loan company is ridiculous i will never be using grange insurance again.
Date published: 2022-12-02
Rated 1 out of 5 by from Very Very bad experience Recently purchased a home and about a month after moving in Grange sent out an inspector to take pictures and do a quick inspection. (The woman spent an attire 5 minutes) We were told there where loose shingles at the ridge of the roof, that the porch was above 36 inches and required a handrail and that there was peeling paint. We were also told we had 10 days to correct all the issues. Living in Ohio, November doesn't give many warm weather days to make these repairs-Which we were told by Grange they didn't care-it was our problem (Wonder how quick they would have covered a claim for someone slipping and falling off an icy roof?)We had already made plans to have the whole house vinyl sided in the spring-which again Grange didn't care - demanding immediate repair- which we are, slowly making as weather willing. Repairs are temporary till we have it sided next spring. After measuring the porch, ourselves, it was only 21 inches high and to code and summited pictures, AGAIN - Grange did not care and demanded a rail-which we followed through and did install one. They wanted shingles nailed down along the ridge of the roof- which we could not do because there is a vent that runs the ridge. That cannot be covered up-AGAIN- Grange demanded a fix- We know covering up a vent would prevent air flow into the attic- they should know that. We just received a letter of termination of our policies do to refusing to comply- not true- we tried our best to comply, Grange where the ones refusing to work with us. Grange could have called us directly if they had questions. They could have also done their inspection before the house closed as we could have had the seller make repairs (during warm weather) Our agent was not allowed to provided pictures or specifics of their demands on repairs. I have never been treated so poorly by an insurance company before. Thankfully our agent immediately found us a better insurance company. Who in the world would want to have coverage with a company who thinks so little of their customers.
Date published: 2022-12-01
Rated 5 out of 5 by from Sewer line broke Tony was great from beginning to end. Process with Grange was smooth and no issues.
Date published: 2022-11-28
Rated 5 out of 5 by from Tony D handed my roofing claim quick and easy My contractor found wind/hail damage to my roof. Tony D was so pleasant to work with every step in the process. He was transparent and open to all questions my family had or maybe will have until the replacement is complete. He made us feel appreciated to be Grange customers.
Date published: 2022-11-28
Rated 5 out of 5 by from Great Coverage Grange insurance made it easy to file a claim, get a rental and get my car fixed.
Date published: 2022-11-14
Rated 2 out of 5 by from poor I had a small claim but poor customer service and ccommunication from rep made for a frustrating week.
Date published: 2022-11-11
Rated 1 out of 5 by from Terrible Refused to cover us for our housing Insurance because of my lab/German shepherd mix.. who's also an emotional support dog. So if you have any type of dog like that, don't bother to go through this company.
Date published: 2022-11-10
Rated 5 out of 5 by from Great service when needed We had a small kitchen fire which was very scary and overwhelming. The insurance company was amazing and were at the house within 3 hours and helped a great deal.
Date published: 2022-11-09
Rated 5 out of 5 by from Excellent Coverage We have always been "Very" please with our Grange insurance. My husband had his first accident in many years and the process could not have been better. We are so very pleased. Thank you Grange Insurance.
Date published: 2022-11-08
Rated 5 out of 5 by from Amazing service Had multiple and frankly What would probably be considered common knowledge to most questions. Cassie handled my somewhat incoherent texts and got my claim through swiftly. Thanks for all the help Cassie!!
Date published: 2022-11-07
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania

Life insurance is underwritten by Grange Life Insurance Company, a subsidiary of Kansas City Life Insurance Company.