Rated 1 out of
5
by
Angelskiss102277 from
Worst Car Insurance Company for Claims
We had to reach out to file a claim for our car. We knew full well the car would be totalled. We prepared for by starting to even look for another car. Grange's total loss department was ridiculous to say the least. The settlement they offered was ridiculously low fir our car. We had to fight with them over the value even when they sent us their comparables showing the exact same car as ours valued $2,000 more than our car (exact same mileage and features). When we questioned them they said they adjusted our car because it was wrecked. It took us well over a month to settle with them! Then they never removed the car from our insurance!!!! It's been 2 months now and we are still trying to get our policy adjusted to remove the car we no longer have! Like that should be done as soon as they took ownership of the vehicle!
Date published: 2024-08-02
Rated 5 out of
5
by
Ms San from
Lower rate for my vehicle than previous insurance
Customer service was excellent in assisting with my claim
Date published: 2024-07-28
Rated 5 out of
5
by
Rozk from
Great coverage
Customer service is very knowledgeable & they make it easy to submit claim
Date published: 2024-07-28
Rated 5 out of
5
by
Brad123 from
No hassles!
Knowledgeable, friendly, very helpful. Responds very quickly.
Date published: 2024-07-26
Rated 5 out of
5
by
Andy1963 from
extremely helpful and so easy to work with.
Kelly, handled all of my questions and concerns, made the whole process incredibly easy.
Date published: 2024-07-24
Rated 3 out of
5
by
AKKilander from
Claim in process - Very slow and poor so far
I had a 2020 Ford Explorer with 31k miles, and for some unknown reason the engine caught on fire. Called Grange and set it up to be put on a flat bed. A few days later I met th to driver to give him a key, and discovered the hood would now not open. Most likely due to the fir/heat damage.
When I talked to my agent handling the claimI relayed this info as well. I was asked about needing a rental, and I said no at that time. My fiance and I could manage with her vehicle for now. He said to just let him know at any point and he would arrange one.
I was told a relative short tim frame and the car would be looked at. This time frame kept getting the extended. After several weeks someone went to look at the car, only to find that he could not get th good open. So, another week or so goes by getting it to a dealership and getting the hood open. Tells me when it'll be looked at, which yet again did not happen when stated.
At this point a month+ has gon by, and now I do need a vehicle. My fiance and I were getting married, and she took vacation th following week. So, I left a message regarding needing a vehicle. I did not get a return phon call, so I called and left another message. Again, no return call and left a third message. This was over a 5 day period. Her car is not one we would take on an extended trip, so basically and plans for honeymoon doing that got scratched. When I die finally hear from the person assigned to my claim, I explained how it would have been nice to get a rental and not have to scrap any existing plans. I got no response to the rental at all. Just an update about the car finally being looked at over a month later. A couple days later I was told that the car is totaled, as we expected. It just took over a month to get to this point, and now is being passed to someone else for the total loss. Was told I may hear from them that day, but definitely the next. Well, as it seems to be par for the coarse with everything so far, I have not received a call yet.
Maybe tomorrow, but I'm not holding my breath.
5 weeks to get just this far, cancel any plans of honeymoon because I couldn't get a rental, which is covered by the plan that I pay for mind you.
Hopefully the remainder goes better, but as of now I just very well may be switching my auto and homeowners back to State Farm.
Date published: 2024-07-22
Rated 5 out of
5
by
Braxie from
Customer Service Matters!!
I was treated with kindness and understanding from the day of the accident, the repair process, understanding how my insurance policy works and the relationship built with my at assigned agent. I felt comfortable and heard from beginning to end. Thank you!!
Date published: 2024-07-18
Rated 5 out of
5
by
MJG101 from
Insurance Claim
The adjuster/estimator was friendly and courteous. Payment was prompt
Date published: 2024-07-17
Rated 5 out of
5
by
Anonymous from
Great experience
Was easy to file claim, Michael G. was a great help
Date published: 2024-07-17
Rated 5 out of
5
by
Sskocian from
Extremely nice. Explained everything.
Mr. Carlozzi was very nice and took the time to educate me on the process, my roof and answered all of my questions. I wish more people were like him.
Date published: 2024-07-16
Rated 3 out of
5
by
Upset from
Waste my time
Why would send me a paper bill and not have it available for me to pay online?
Date published: 2024-07-14
Rated 1 out of
5
by
Alfonso from
Worst insurance company I’ve ever had to deal with
They took 7 days to let me know my car was totaled (a blind man could see it was totaled) and throughout the wait my adjuster was short and rude to the point that I had to call someone else just to get some traction on the situation. Once I went around her, I got a little bit of information and they finally totaled out the car. They are still dragging their feet providing me the info I need to get another vehicle. One email is all in need and I still can’t get it 11 days later.
I told them I don’t need a rental or anything, just the email stating the total loss. I can’t buy a car until they send it and they don’t seem to have any sense or urgency helping me get my life back on track. Grange is a terrible company full of lazy people. I’m glad this wasn’t a claim regarding my home. We will be dropping Grange first thing Monday morning.
Date published: 2024-07-13
Rated 5 out of
5
by
Jess B from
Best service!
Couldn’t have had a better, more easy experience!!
Date published: 2024-07-12
Rated 5 out of
5
by
DeeKirk from
Great service and coverage!
Michael at Grange Insurance has been wonderful to work with. He was fair and thorough and answered all our questions throughout the process of repairing damage to our home.
Date published: 2024-07-11
Rated 5 out of
5
by
Dglass from
Great coverage handle our claim very professionall
We are so happy the way our claim was handled. Grange Insurance is a great Insurance company as a agent I refer all my clients to them. Our adjuster Mike handled our claim truly professionally and understood our situation. My husband and I couldn't be more appreciative. Thank you once again Mike and Grange for having our back.
Date published: 2024-07-11
Rated 1 out of
5
by
Rebekah Rainey from
Password resets
Everything with Grange so far is groovy EXCEPT your app password reset is really bad. I don’t want to call you because I don’t want to navigate your IVR and then wait on hold for a live person. I should be able to complete the process within your app. Even if I can’t and I want to pay online through my bank, the info on my bill lacks the information needed to ensure I do it right. Honestly, this is enough to make me think about shopping for another carrier.
Omg, when I use my email address shortcut below your system won’t recognize it. Are you sure your IT department is in the 21st century?
Date published: 2024-07-10
Rated 5 out of
5
by
Burrey from
Glass breakage AGAIN!!
Thank you Grange for applying my insurance to another vehicle with front windshield crack. I swear they are making the glass cheaper. Thank you!!
Date published: 2024-07-09
Rated 5 out of
5
by
Julie S from
Excellent people!
Olivia was so friendly and helpful. She made everything so easy. She was more helpful than my own insurance company.
Date published: 2024-07-03
Rated 5 out of
5
by
Ross from
Claims
From filling the claim, communicating with my representative, to receiving my claim payment was extremely easy. The whole process was very fast and I am very satisfied with the whole process.
Date published: 2024-07-02
Rated 5 out of
5
by
Bake0117 from
Great customer service
My claim representative explained everything and then took the time to answer all of my questions and didn’t leave until I was comfortable understanding everything.
Date published: 2024-07-02
Rated 1 out of
5
by
Cat2024 from
If I could give a negative star I would….
Very awful. DO NOT let your broker choose grange. Their adjusters have no compassion and do not explain the policy even when you have a questions. You are in the middle of a stressful moment and they don’t car. Find a better agency and run far from this one……
Date published: 2024-07-02
Rated 1 out of
5
by
Johnnie from
Bad experience
Stopped paying my home insurance because it was to high priced ,a year later I get a bill saying I owed 1,700 dollars.try tired saying even though I hadn't paid a bill in a year that my insurance they had kept it going active bet if I woul of made a claim they wouldn't have said the same statement.so now they turn it over to a collection agency,what a crock of crap,better watch out messing with these people....
Date published: 2024-07-01
Rated 4 out of
5
by
Bjwerner from
Good coverage, fair service
Easy to submit my claim but I like talking to a person not email.
Date published: 2024-06-28
Rated 1 out of
5
by
2024 The boy from
Worst insurance to file claims
I had a car accident two months ago and the insurance agent assigned to my case is completely unreachable, the insurance also refuses to cover all the damages I cause to the other party. This is not a good representation.
Date published: 2024-06-26
Rated 5 out of
5
by
Louis from
home, auto, umbrella
Very knowledgeable and very helpful, easy to work with.
Date published: 2024-06-26
Rated 5 out of
5
by
Xxxx from
Great
Everyone that I dealt with was efficient and helpful.
Date published: 2024-06-26
Rated 5 out of
5
by
Lawncare from
Great company easy to work with
We have had this insurance for years for my husbands side business. Easy company to work with. Easy billing system. Great customer service
Date published: 2024-06-24
Rated 1 out of
5
by
Jeff007 from
Treated me like a criminal when I filed a claim
Had high winds and some shingles were blown off,I called my insurance company they called me back .I was told they wanted to record me for a statement,I made a mistake by not letting my roof guy check the damage first ,grange did and they denied my claim.let this be a lesson grange is not always your partner in protection.I paid to fix my own roof and cancelled with them.
Date published: 2024-06-22
Rated 5 out of
5
by
Randy24 from
There when you need them.
Grange has ALWAYS treated me good when I have had to make claims. I left them for a while for cheaper insurance and that Lizard was HORRIBLE when I was in an accident, not my fault but the person at fault had no license, insurance and car wasn't registered to her. So I used my uninsured/underinsured motorist claim and they literally tried to rip me off big time, drug the claim out for like 6 weeks and I feel only because I called state of Ohio Dept. Of Insurance and filed a complaint and they started asking questions is why it was settled when it was and I am the one who gave them the comps to value my van. Grange is very quick and very fair at your time of loss when you really need to use what you pay for.
Date published: 2024-06-19
Rated 1 out of
5
by
Grange Grange Go Away from
Just fine, as long as you don't need anything.
We've had Grange for close to a decade without needing to file a claim. Trying to get a fair payment for the claim we did eventually file has been a nightmare. Repeatedly they have claimed that we do not have the correct roof type for the slope of our roof so it is not covered. This building code is laid out in our state's law and multiple measurement from multiple companies has shown that it is within spec. We will soon be changing insurance companies.
Date published: 2024-06-18