Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 1 out of 5 by from You won’t get help It’s impossible to reach your adjuster. They are just ignoring phone calls, emails, etc. the managers are not helpful as well. I was leaving mssgs to the manager 4 days in the row and sent 4 emails. He is just ignoring everything and they refuse to provide info for their supervisors.
Date published: 2024-12-13
Rated 5 out of 5 by from Great service Every one was helpful and efficient throughout the process. I would recommend them
Date published: 2024-12-11
Rated 1 out of 5 by from Not a good experience at all I was rear ended by a grange client and had to go through Grange for my claim. The adjuster used by Grange was slow, very difficult to stay in contact with and frankly unwilling to be helpful at times. I never would’ve thought I would had to go through the amount of hoops and countless DAYS trying to just get ahold of someone about the claim. 0/10 don’t recommend.
Date published: 2024-12-02
Rated 5 out of 5 by from Great coverage Customer service was knowledgeable and quick to get my claim
Date published: 2024-11-27
Rated 5 out of 5 by from Good service We are very happy with all the help we received with Grange.
Date published: 2024-11-27
Rated 5 out of 5 by from Great Coverage Knowledgable people assisted me through the whole process.
Date published: 2024-11-26
Rated 1 out of 5 by from Homeowners Insurance Please do NOT use Grange Insurance. We currently have two homes covered under Grange, also our cars. About a month ago, we had a contractor out who took pictures of our roof and siding saying that the tornado ruined it. We all know things like these can be hard to get covered. It was HORRIBLE SERVICE. Has taken weeks. We have received contradictory information, rudeness, and so many more negative things. They told us our roof would last 50 years and there is no damage. Then they proceeded to cancel our insurance without telling us even though the claim is still pending or so we thought. They went as far as to tell the bank our roof was horrible. Every time my husband tries to talk to someone and at least finish the claim, all he ever gets are attitudes. Please never go to Grange for insurance. BAD CUSTOMER SERVICE, Dropped us during claim pending.
Date published: 2024-11-19
Rated 5 out of 5 by from The home owners, and uninhabitable coverage It was very easy to submit our claim. And our adjuster was very helpful.
Date published: 2024-11-13
Rated 5 out of 5 by from Great coverage and protection I’ve only had two claims since 2015 and both times I hardly had to do a thing. This insurance company doesn’t say “No” automatically, Grange says “I’m here for you. I’ll take care of this”. And they did.
Date published: 2024-11-08
Rated 1 out of 5 by from Wouldn't recommend When their clients are at fault and know there at fault they lowball and take forever to pay out literally having to sue them and client wouldn't recommend if you don't want to be sued personally
Date published: 2024-10-31
Rated 5 out of 5 by from Auto loss claim All agents were knowledgeable and extremely helpful in my auto total loss claim
Date published: 2024-10-30
Rated 5 out of 5 by from Good coverage Customer service has good service keep me updated all time and good communication
Date published: 2024-10-22
Rated 5 out of 5 by from I'm always satisfied with the coverages. My local office and my Insurance agents are friendly and knowledgeable.
Date published: 2024-10-16
Rated 5 out of 5 by from Great insurance company The representative Rachael was very attentive and compassionate about the damage done to our home from the storm and acted quickly to ensure our home gets repaired quickly and back to normal.
Date published: 2024-10-16
Rated 1 out of 5 by from Greed Terrible service terrible company terrible rates terrible everything. They even removed my first review because they didn’t like how negative it was to their company.
Date published: 2024-09-24
Rated 5 out of 5 by from Excellent communication and coverage Life happens. Fortunately, I have kept my Grange insurance now with both homes that I have owned. With my first home a tree fell into it, and a pipe burst in my second. Grange responded quickly, and made the process smooth and painless. I have, and will continue, to recommend them to everyone I know.
Date published: 2024-09-20
Rated 5 out of 5 by from I don't understand this question. Twyford, and his father before him, have been wonderful to work with. Both were attentive and helpful in my insurance needs. They were and are looking out for my best interest. I know that I can trust this agent completely. I think of him as a friend.
Date published: 2024-09-18
Rated 5 out of 5 by from Easy to work with Everyone involved is courteous, knowledgeable; company is very responsive.
Date published: 2024-09-18
Rated 5 out of 5 by from Great coverage at good price Good people to work with, no claim yet so never spoke to costumer service.
Date published: 2024-09-18
Rated 5 out of 5 by from Great coverage.. Customer service is superb. I'm very satisfied with the Company.
Date published: 2024-09-17
Rated 4 out of 5 by from Friendly The insurance representatives are very polite and professional.
Date published: 2024-09-17
Rated 5 out of 5 by from Grange made it easy Matt and Grange insurance helped me through a terrible situation
Date published: 2024-09-17
Rated 5 out of 5 by from Switching. For the best coverage for less Grange Insurance made it easy for me to switch from my other insurance. Grange Insurance gave me better coverage for my dollars. Also , I'm paying less on the bill. You can' t beat that.
Date published: 2024-09-17
Rated 5 out of 5 by from Great coverage We had one tow and it was very easy to submit our claim
Date published: 2024-09-17
Rated 5 out of 5 by from Great service Never submitted a claim. Did not have to report a claim
Date published: 2024-09-17
Rated 4 out of 5 by from Great coverage and customer service I have been with Grange for quite some time and have always received knowledgeable and friendly customer service. Their coverage on my auto and home meets my needs and premiums are well within range of other competitors .. I appreciate the assessment coverage I have on my condo . This is not offered on many other home owner policies .
Date published: 2024-09-17
Rated 5 out of 5 by from Wonderful service at a great price Had an accident in Phoenix and everything was handled quickly and efficiently.
Date published: 2024-09-17
Rated 3 out of 5 by from Auto insurance is too high My car insurance is too high for the amount of miles I drive. I’m retired and drive very little. Also, I have never had a ticket or accident. And I do not drive on interstates. My monthly insurance should be lower!!!’
Date published: 2024-09-17
Rated 3 out of 5 by from Disappointed in Ohio I have not been as happy with Grange and my office who handles my coverage - anywhere from raised prices to getting information wrong has been an ongoing issue.
Date published: 2024-09-17
Rated 5 out of 5 by from Hassle Free Claim Process Had a fire while out of town. Adjuster met us at the house as soon as we got back. Everything approved immediately, no issues with housing or demolition.
Date published: 2024-09-17
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania