Rated 5 out of
5
by
KevinG from
Very affordable rates!
With the multiple vehicles I have, their rates are very good! Excellent customer service when I add a vehicle to my plan or make changes to existing vehicle coverages
Date published: 2022-04-13
Rated 5 out of
5
by
Steve1969 from
Great insurance company
The only problem I have is that they don’t have motorcycle insurance! I have to have a separate policy
Date published: 2022-04-13
Rated 5 out of
5
by
Squirrell from
Great customer service prompt claim settlements
Grange has great customer service in service of claims and any other needs communication is simple and I would recommend them over any other insurance provider
Date published: 2022-04-13
Rated 1 out of
5
by
Pattie from
Interaction with a real person at Grange Insurance
As with many companies these days, customer service reps are difficult to reach and less than satisfactory. As a week and two phone calls, sadly my issue is still unresolved & am waiting for a return phone call or email.
Date published: 2022-04-13
Rated 2 out of
5
by
DEB61 from
YOU DONT GET WHAT YOU PAY FOR,THE COVERAGE.
SOME PEOPLE I TALK TO WAS VERY NICE ON THE PHONE, BUT THE MAN CAME OUT TO MY HOUSE ABOUT MY CLAIM I DID NOT CARE FOR , TO ME HE WAS NOT VERY KNOWLEDGEABLE ABOUT MY CLAIM AND MY HOUSE, AND I COULD NOT TALK TO HIM AT ALL MAYBE BECAUSE I AM A WOMEN AND NOT A MAN.
Date published: 2022-04-13
Rated 5 out of
5
by
Queen from
Great coverage
Customer service Excellent! On time Service. Agent knowledgeable and easy to submit claim. Prompt, prompt, prompt! Excellent!
Date published: 2022-04-13
Rated 5 out of
5
by
Leigh Ann from
Grange Insurance
I have not had any claims yet but Grange Insurance comes highly recommended by my Son-In-Laws Lyndall Insurance Agency in Chagrin Falls, Ohio.
Date published: 2022-04-13
Rated 5 out of
5
by
Patsy from
Great Coverage
Customer service is very professional and concerned about your need
Date published: 2022-04-13
Rated 4 out of
5
by
Ibro from
Very Good coverage..
Costumer service is nice and helpful and knowledgeable…
Date published: 2022-04-13
Rated 5 out of
5
by
Nomr from
Great coverage
Customer service was better than almost any other customer service I’ve had to deal with in the past two years
Date published: 2022-04-12
Rated 5 out of
5
by
JDB01 from
Great commercial insurance.
Grange provides very good product and service.
There has never been a hassle with Grange.
Date published: 2022-01-10
Rated 5 out of
5
by
ken5 from
I have good coverage
I have had no claims in years. I did do an update on my policy several months ago, but that is it. Everything went good.
Date published: 2022-01-08
Rated 5 out of
5
by
Hedgehog from
Grange Insurance is an excellent provider.
I recently had an accident, after enlisting Grange as my company for over 10 years. The agent was expedient and extremely helpful from start to finish.
Date published: 2022-01-05
Rated 5 out of
5
by
Joe22 from
Great service!
I have found Grange Insurance to be very responsive and customer oriented. When I had a roof claim due to weather damage they had an adjuster there very quickly, he was efficient and courteous, and they found that I indeed needed a new roof. They let me find a preferred roofer, the job was completed and inspected, and payment was made quickly. Every interaction that I have had with Grange personnel has been very positive and professional. A great company in my opinion.
Date published: 2022-01-05
Rated 5 out of
5
by
Ray1 from
Great personable service
My agent Mark has always been there to cover my needs.
Date published: 2022-01-05
Rated 5 out of
5
by
Babbyj from
Great service
Of course our event happened on a weekend - but on Monday, Grange responded and managed our claim promptly, professionally, and with care and concern. The process was very simple and most efficient. Thank you
Date published: 2022-01-03
Rated 5 out of
5
by
ronj0007 from
Awesome to work with
I gave them what info they needed and they took care of everything. They even got my deductible back that I had paid. I did not have to do anything, they took care of it all.
Date published: 2022-01-01
Rated 5 out of
5
by
Anonymous from
Great Coverage and Great Price
Great Coverage and Great Price, Great company to do business with
Date published: 2022-01-01
Rated 5 out of
5
by
MuddyMudhen from
Reasonable Auto Rates
For multiple vehicles, Grange auto car insurance rates are reasonable for our state when you also have their home coverage. It's also nice to know that you can talk to a real person when you need to. Much better than several other companies that spend all their money on advertisements instead of decent rates. Never had to file a claim, so I can't give a rating on that only.
Date published: 2021-12-31
Rated 5 out of
5
by
Jachuff from
Coverage
We appreciate Grange Insurance even though we have not needed to use them for our business needs. Knowing we have coverage with them gives us piece of mind.
Date published: 2021-12-31
Rated 5 out of
5
by
G Garza from
Great
Never heard of this insurance company before but don't regret it choosing them
. Great customer service and prices
Date published: 2021-12-30
Rated 5 out of
5
by
SusanRN from
Good rates, great coverage
Grange replaced our roof when it was blown apart by a windstorm- very professional, let us choose our local contractor and paid him promptly. Our local agents are wonderful people!! Paying online or by phone is shelfful.
Date published: 2021-12-30
Rated 5 out of
5
by
LoLo from
Great agent
Customer service is wonderful. Answers all my questions about coverage on condo and auto.
Date published: 2021-12-28
Rated 5 out of
5
by
bigjim01 from
Very Good Coverage
Have not yet had to file a claim. I would expect this to be " painless " based on other assistance, such as updating/changing vehicles covered on my insurance. Otherwise, I would have checked " Excellent " for " Ease of Submitting a Claim ".
Date published: 2021-12-27
Rated 5 out of
5
by
CFG731 from
There when I need them.
I was needing proof of coverage on a Saturday. My insurance would send or give proof. We called Grange they was there for me.
Date published: 2021-12-27
Rated 5 out of
5
by
Bridgette b from
Personalized Customer Service
I've been going through Grange Furlong in Euclid Ohio for 23 years - I wouldn't dream of going anywhere else!
Date published: 2021-12-27
Rated 5 out of
5
by
None sanabu from
Great coverage
Customer service is knowledgeable and friendly ,got answers in a timely manner
Date published: 2021-12-27
Rated 3 out of
5
by
askme2 from
billing system is a mess
We did a mortgage refinance this past year, and needed to submit payment for a year of homeowner's insurance in advance of closing. It became a mess because Grange had switched billing systems, said they couldn't calculate the cost of the homeowner's policy and release a bill more than 20 days before the policy expired. This was going to occur after our lock in date passed. Phone calls had 40 minute wait times, in the end, someone submitted paperwork that passed the requirements, and our bill posted to us late. We actually started to shop for a new insurance company during this time, and were on first name basis with our local Grange rep.
Later we were told an inspector was going to come out to the property to re-assess value, and would call in advance. No such call happened, and weeks later someone knocked on my door.... Hey Grange, that is a terrible idea if you are trying to keep everyone safe.
On a positive note, during 2021 we did have a policy claim which was handled efficiently and professionally.
Date published: 2021-12-27
Rated 5 out of
5
by
Love from
Great customer service
Our Kind, friendly and knowledgeable agent name Sharon. Excellent handling of claims. Quick response when we email or call to make changes or ask questions.
Date published: 2021-12-27
Rated 5 out of
5
by
JillR from
fair valuations, great service on claims
The compassion with which you are treated when an accident occurs is exceptional. My dream car was crashed into by a deer. It totaled the car. I KNEW I couldn't find another one like it in the current car buying environment, much less get a real value of the car (at least the value to me) Not only did I get a fair value, I was also able to find another one almost exactly like what I had. Grange is a unicorn.
Date published: 2021-12-27