Rated 5 out of
5
by
Kdkinser from
Awesome customer service
Awesome customer service. Knowledgeable and willing to take care my situation. Thanks
Date published: 2025-05-28
Rated 1 out of
5
by
ClintC from
Incredibly poor customer service.
Had a tree fall into my home on Friday at 7pm. I called the claim reporting line. The agent made a claim with the wrong company, although I wouldn’t find this out until Monday morning when the other company called me , BEFORE ANYONE FROM GRANGE DID. Yes you read that correctly, a company that I don’t even have a policy with called me before my own company did.
Once we called our broker and customer service multiple times, the adjuster made things happen for us. But waiting 3 days with a 50 foot maple in your house and on your cars, with no idea how much we can spend for a hotel room or whatever we needed, is beyond frustrating and makes it hard to recommend anyone use grange. If we hadn’t called and remained persistent, I’m sure I’d still be waiting.
Date published: 2025-05-21
Rated 4 out of
5
by
Slave from
Good coverage2025!!
My claim got processed in a good amount of time!!!
Date published: 2025-05-15
Rated 1 out of
5
by
Joe Fisher from
Very poor coverage
30 year customer that’s my fault. Should have switched years ago. Never missed any payments. Extremely few claims filed and when you do they don’t give you near enough to do the job. It’s sickening.
Date published: 2025-05-15
Rated 5 out of
5
by
Sue99 from
Happy with coverage
Our agent, Mary Ellen is very helpful and knowledgeable.
Date published: 2025-05-13
Rated 5 out of
5
by
Debbs34 from
Grange works the way insurance should
I have never had such a pleasurable experience when dealing with an insurance company. The cost of coverage is reasonable, getting them paid is easy, and working with their representatives is actually a pleasure. I also thoroughly like being able to reach them by text, email, and phone. By text especially - it makes communicating a lot easier.
Date published: 2025-05-07
Rated 1 out of
5
by
Fed Up from
Still waiting after 4 months. Scott V
Scott V has done nothing, I’d like to speak to a supervisor.
Date published: 2025-04-22
Rated 1 out of
5
by
Green from
Contacting a live person
Have been trying to reach someone from corporate office for over an hour. My agent stated they have not dealt with grange in several years, but is still listed on my policy. Have not received any updated policy information and mines expired in January.
Date published: 2025-04-21
Rated 5 out of
5
by
joseinreading from
Big help!
Submitted a claim and got paid quickly so I could put a rough situation behind me. Very grateful!
Date published: 2025-04-17
Rated 1 out of
5
by
None_ from
Worthless
Worst insurance claim experience I have ever had. Will be changing insurance companies.
Date published: 2025-04-17
Rated 1 out of
5
by
Payne from
Cancelled insurance after 1 claim
Had grange for 3 years. Had to make 1 claim for roof damage due to storm. Notified that they won't renew my insurance, due to making 1 claim. What's the point in insurance if you can't use it when you need it. Scam company. Stay away.
Date published: 2025-04-16
Rated 3 out of
5
by
Goldilocks from
Roadside assistance
In February of 2025 during the cold snap we found ourselves with a running vehicle and locked doors. I remembered we had roadside on our policy, so we called for the first time for this type of situation. We explained the auto was running, which auto it was and our info. They gave us the name of the company and someone could be there in about two hours. The weather was bad so we did expect some type of wait. So we waited, and waited and waited. Nobody every showed up so we called the co. and they stated, "oh the weather is too bad so we will not be coming." Funny how we had to call them to find out no one was coming to help. So we called roadside back, they said they will send another company. After we hung up, the vehicle had been running for three hours. We did call another company not thru roadside. When our contacted driver showed up in 20 minutes, we called roadside back to have them cancel the second company. I turned in my claim as I always have and didn't hear for almost a month, so I reached out. I received a letter in the mail stating we did not use roadside. Yes, we did. When I sent an email for clarification, I again received a letter in the mail stating that the vehicle in question does not have roadside on it, but our other two vehicles do. Total oversite on my part but now comes the question, doesn't roadside assistance have access to my policy when I call them.? My agent told me yes they do. So why did roadside not tell me upfront that the vehicle was not covered? Roadside gave me stress and a car left running for three hours. Had I known in the moment we would have called the responding company immediately and been on our way. I cancelled my roadside assistance off my other two vehicles and will not recommend that service. Grange and my agent have been an awesome choice for us and has always responded quickly and accurately. Great customer service!! Very happy overall. I am just not quite sure why the roadside assistance fell so short of good service.
Date published: 2025-04-13
Rated 2 out of
5
by
Unhappy Longtime Customer from
Pricing has gotten out of control!
Customer service representative was good but the company has their hands tied. No ability to negotiate with. FORTY YEAR customer!
Date published: 2025-04-11
Rated 1 out of
5
by
Lexi from
Poor customer service
They do not have good customer service representatives
Date published: 2025-04-11
Rated 1 out of
5
by
Jenna from
Terrible company - steer clear
Grange claims to make the process easier by partnering with contractors. They say that if you use one of their contractors, then you don't have to worry about the cost and the contractor's work is supposedly under warranty. The contractor ruined our floors and refused to fulfill the warranty. And Grange refuses to investigate the damage caused by their partner, denying us a claim.
Date published: 2025-04-08
Rated 5 out of
5
by
Tina20 from
Great Customer service
Customer Service is always so helpful and friendly.
Date published: 2025-04-08
Rated 1 out of
5
by
Unsatisfiedvictim from
Terrible customer service, doesn't care about peop
I was hit by a grange customer and they are totaling my vehicle with the repair value being at 50% of the market value. They hung up on me when I was initially trying to get call back information and they have been difficult for my collision center to reach. They are offering me a payout of 2/3 the amount it would take to buy a new to me same year/make/model/mileage vehicle. It is absolutely disgusting that they offer poor communication and are taking advantage of innocent people. This was a parking lot incident.
Date published: 2025-04-08
Rated 1 out of
5
by
sic95 from
Claims Service
My husband was hit by an Grange Mutual insurance holder. It has been 3 1/2 weeks and the adjuster has never contacted him. We just recently received an email that it was a total loss and that they were sending someone to pick it up. The vehicle they said they are picking up is the wrong vehicle that was involved in the accident.
Date published: 2025-04-04
Rated 5 out of
5
by
Dave73 from
Great customer service and very good coverage
Accessible; Knowledgeable; Fair; Timely;Efficient;Helpful;
Date published: 2025-04-02
Rated 5 out of
5
by
CJ73 from
Always Great Working with Grange
It was a pleasure doing business with Lauren R. through this whole process. She is thorough, proactive, empathetic and fostered a great synergy throughout this experience.
Date published: 2025-03-28
Rated 1 out of
5
by
Vatus1 from
Ease of claim not timely and misleading
Grange life insurance is something I would not recommend to anyone who is mourning a loss of a loved one. A claim was submitted and acknowledged by the company. But when it came time to pay they sent a check, so they say that has yet to arrive and it's been over 16 days. This is embarrassing on top of my grief. I spoke to two reps & both stated. " Any day now". What mail takes over 16 days from Columbus Ohio to Pittsburgh PA.?
Date published: 2025-03-27
Rated 5 out of
5
by
FanLiva from
Excellent customer service!
When life throws you curve balls it is so helpful to have a good insurance company that provides you with excellent customer care! would highly recommend for your home owner's insurance!!
Date published: 2025-03-21
Rated 1 out of
5
by
notapplicable from
Exorbitant pricing - way outside industry averages
Another car insurance renewal, another increase. Over $200 increase in one year. Shopping around found EXACT same coverage for my 6 month policy at $697 less. Agent had no answer for your increase. Never again Grange.
Date published: 2025-03-15
Rated 1 out of
5
by
Nat45 from
HORRIBLE EXPERIENCE
My claims experience with Grange has been nothing short of a nightmare. I was rear ended with my two babies in the car by a Grange insured. They assured they would help me get my claim paid for and make me whole again. My claims adjuster Brandon is refusing to pay necessary costs to restore me to where I was prior. I have called multiple body shops around my city to find out what is industry standard for recalibration of my car and they are paying less than 50% of what is needed. I am a struggling mom who cannot afford to get my car back because they are making me pay out of pocket costs and will not restore me back to industry standards. I have called and called my adjuster and he has not helped me at all. He keeps saying there is nothing he can do when I know this is not that case, having working for an insurance company in the past. I have no business paying out of pocket for something that is not my fault. This has been a horrible experience. I would hope no other person has to work with a company so terrible ever again.
Date published: 2025-03-06
Rated 5 out of
5
by
77mmc from
Great coverage and personal concern
I had a great and knowledgeable agent who was concerned proffessional and dedicated to serving my claim.
Date published: 2025-02-22
Rated 4 out of
5
by
grandma garner from
Car repair is great, I love my car.
All personnel I had contact with seemed to know their business.
Date published: 2025-02-21
Rated 5 out of
5
by
Grassman from
Great insurance
Customer service was great to get my claim started
Date published: 2025-02-21
Rated 5 out of
5
by
Denzel from
Getting hold of an agent
I have tried for 3 days now to get hold of our agent ,texted,called left messages,e mailed no luck.how are you supposed to get service if agents just ignore you.
Date published: 2025-02-18
Rated 1 out of
5
by
Brezzy from
Horrible company
I would leave a 0 of possible but they send an email automatically saying your review goes against their guidelines for every negative reveiw!
Stole money from people and canceled their insurance AFTER paid in full. The envelopes even prove the dates and times. Trash company, theifs,
Date published: 2025-02-16
Rated 5 out of
5
by
ALeis from
Great Company!
Representatives are very knowledgeable & helpful. Claims are handled in a timely manner. Great coverage for auto & home!
Date published: 2025-02-14