Rated 5 out of
5
by
Anonymous from
Great coverage
Customer service was outstanding and very professional
Date published: 2023-12-23
Rated 5 out of
5
by
Dude 81 from
No issues. All Grange agents were on top of their
Customer service is knowledgeable and very professional.
Date published: 2023-12-23
Rated 5 out of
5
by
Melody from
Great coverage and follow up.
Everyone knew their job and explained things very well.
Date published: 2023-12-17
Rated 1 out of
5
by
Mahmood from
Worst company to have it as Insurance Company
It’s is the worst company I have ever had as insurance company. They want to get money and rob people but when there is time to pay back for a claim they take months for a small payments and at end of the year they don’t want to renew the policy because you had a claim and they lost money for it. I don’t recommend this company to anyone.
Date published: 2023-12-15
Rated 5 out of
5
by
arnie from
very satisfied with quick response and ease of get
very friendly and helpful very responsive settle the claim in less than an hour
Date published: 2023-12-14
Rated 1 out of
5
by
InsShoppingNow from
“Prevailing rate” & customer service on their time
Something happened with Grange and I would now NOT recommend them anymore. Will tell my family to change too. Very slow customer service, my accident was a month ago and still have not received payment and believe nothing would be moving forward without my constant inquiry to the company. You can choose garage of choice, but of course you pay- grange never reached out to the garage to negotiate a fair price like they say they do. They say they pay the prevailing market rate, though unable to tell me the date prevailing rate was determined. As we know, the prevailing rate does not always mean the fair rate. I’ve been with grange for over 30 years, but once my car repair is complete, I’ll be looking for new insurance provider.
Date published: 2023-12-13
Rated 1 out of
5
by
Big Ed in Ohio from
Storm Damage Hassle
My home roof was damaged in a storm on 8/24/23. The claim rep denied my claim, I had 2 other roofers claim storm damage, then Grange claim rep Darren J said "we'll cover your claim if you file vandalism charges on the contractors. I did file vandalism charges on the so-called engineer Grnge sent to my house. He was the only one that I had photographic proof of lifting my shingles, after charges were file Grange replaced my roof to protect their engineer from charges. I am still waiting for the interior damages to be inspected again and repaired. I would not recommend this company. Oh, by the way, this all happened after a substantial rate increase in August of this year. I plan to contact M Perry, board chair directly, as her position is pending this coming February.
Date published: 2023-12-10
Rated 5 out of
5
by
Tompeg from
Fast response from all involved
Extremely helpful and timely with our claim. Answered our questions
Date published: 2023-12-07
Rated 1 out of
5
by
Votebluegobroke from
Price gouging customers
Home owners policy went from 1300-2000 in one year!!! 700 increase!!!! Never had a claim paid in full each year. Price gouging customers!!!
Date published: 2023-12-06
Rated 1 out of
5
by
Righteous Anger from
They cut me off when the problem was theirs.
Do no use this company. The treatment I received was sickening. I had an email to show them they were wrong and they ignored it. Again, for your own sake, do not use this corrupt company.
Date published: 2023-12-04
Rated 5 out of
5
by
Sew Sew Marian from
Living in Amherst
I have had good service with Grange Ins. The only complaint I have is that the price keeps increasing. Just this last 6 months it went up another $30.00. The price needs to come down.
Date published: 2023-12-01
Rated 5 out of
5
by
Mbzakany from
Great response to my inquiry. Handled the claim fa
Response was quickly taken care of and great service
Date published: 2023-11-27
Rated 5 out of
5
by
J in TN from
Fantastic customer service
Kari was an absolute gem to work with. Having a claim is no fun but Kari really helped make us comfortable with the process. Her communication was clear, concise and the frequency was perfect.
If I ever have a claim again (hope not) I would want to work with Kari again.
Date published: 2023-11-21
Rated 5 out of
5
by
DP45 from
Great claim rep
Amberlynn went above and beyond for me and made sure all my needs were met. I have bad anxiety when it comes to handling business over the phone but this was the Best customer service I have ever experienced. She made me feel very comfortable!
Date published: 2023-11-17
Rated 5 out of
5
by
Firas from
Great coverage
Customer service was the best the made my claim easy and they were so friendly!!
Date published: 2023-11-14
Rated 5 out of
5
by
Shawdogger from
Alison S.
I got excellent help from insurance agent and he was very nice to work with
Date published: 2023-11-13
Rated 5 out of
5
by
Chris S from
Great coverage and claims team
Easy and quick claims process. Would highly recommend…
Date published: 2023-11-10
Rated 5 out of
5
by
Goblinsarek00l from
Super fast, great coverage
Everything was simple and quick. They checked on me as a person and it was refreshing to be treated so well.
Date published: 2023-11-08
Rated 5 out of
5
by
Retired couple from
Long-time home & auto insurance
After over 20 years, we find Grange Insurance to be fair, easy to work wwith, and reasonably priced.
Date published: 2023-11-08
Rated 5 out of
5
by
Darsh from
Immediate response
Case was assigned to knowledgeable agent and process was very easy.
Date published: 2023-11-04
Rated 5 out of
5
by
Tina 6515 from
Great customer service
Great friendly and knowledgeable. Made it so easy to submit my claim
Date published: 2023-11-03
Rated 1 out of
5
by
Patch from
Good as long as you don't have a claim
We thought they were a good company to insure with, until we turned in a claim for storm damage to our roof. They sent someone out they found were a couple shingles were missing and just cut us a check for a small amount for one side of the roof. Once contractors came and looked at it, we found out the whole roof needed replaced. They were showing me personally where all the damage was and how our shingles were only still in place because of the quality shingles we had on. I have a construction back ground and was with the contractor the whole time. We got ahold of grange and they were informed of what was said and they basically told us tough, the money they gave us was for wind damage for the back of the house. They didn't care that they completely ignored the front side of the roof, the contractors were blown away that they covered the back side that wasn't even as bad as the front side. What a joke. 10/10 would not recommend.
Date published: 2023-11-03
Rated 5 out of
5
by
R R C from
Very easy to work with
My Rep Cassie was very well versed and great to work with resolving my collision problem.
She kept me updated through the whole process.
Date published: 2023-11-03
Rated 4 out of
5
by
Steven L Fenner from
They are very helpful and very knowledgeable.
They are very helpful and they are very knowledgeable easy to work with
Date published: 2023-11-02
Rated 5 out of
5
by
330family from
Excellent customer service & care
Not an ideal situation to be in considering the accident. However, Grange was there for every need we encountered. Professionals at each level. We can’t say enough about the kind personnel service we had with this particular incident.
Date published: 2023-11-02
Rated 5 out of
5
by
Victoria from
Great Claims processing
Excellent customer service and professional claims representative that followed through with me until the end
Date published: 2023-11-02
Rated 5 out of
5
by
Tammy from
I was NOT just a claim number
From the representatives at the local office to the agent in the total loss area, my case went smoothly and my situation was resolved with smiles all around.
Date published: 2023-11-02
Rated 1 out of
5
by
Chelsea from
Incompetent and unprofessional
Unfortunately I can no longer recommend this company for auto insurance and home insurance. Our truck had an electrical fire and the guy in charge of paying the mechanic for repairs took almost a month to get paperwork sent to an appraiser, has ignored multiple messages from us and our mechanic asking him what's going on, and the only person who has given us any answers is the appraiser. They finally sent a check to the mechanic and it was for a third of what was quoted for the EXTENSIVE work that needs done to fix our truck. We have been without our truck for months and have lost income trying to get our daughter to and from school and I'm frankly tired of the runaround. The insurance company, like all insurance companies, don't really care about us, their first priority is to make sure they lose as little money as possible. We have been customers for over three years now and this is our first experience with needing to use the insurance we've paid into all this time and it's horrible. And we don't even know all of the details since we can never get a response from Brad, the person handling this whole thing for us.
Date published: 2023-11-01
Rated 1 out of
5
by
Cancelled from
What a joke of a company
Had them for 5 years never had a claim and my homeowners went up 650.00 a year. went to AAA same coverage and saving 48%.
Date published: 2023-10-31
Rated 2 out of
5
by
Rannd78 from
40% INCREASE???
I just got my renewal notices for cars and house -- house went up 40% and cars increased 25%! What?? No claims for many, many years, 30-year continuous customers. I am shopping rates for the first time EVER!
Date published: 2023-10-30