To our Loyal Policyholders and Independent Agency Partners, Last year, we began the significant and exciting transformation of our nearly 40-year-old billing system. While we are very excited about the flexibility and features this modern system will create for you, we also know that this period of renovation has caused disruption for some of you. Knowing that, I wanted to personally apologize for any challenges you have experienced that may have impacted your billing and/or service experience with us. We are working hard to ensure that the disruptions some of you experienced, become fewer by the day and that we will return to the outstanding service experience you have grown to expect from us. I remain confident that while change is hard, we simply could not serve your needs and the needs of our future customers on a nearly 40-year-old system. We appreciate your trust, loyalty, and the confidence you place in us. Thank you for being patient as we work through the renovations. Sincerely, John Ammendola President & CEO PLEASE NOTE: Your policy and coverage will not be impacted by these system updates or any resulting technical issues.