Grange Insurance adds roadside assistance to mobile app

Posted on September 12, 2018

COLUMBUS, Ohio – Auto insurance customers with Grange Insurance will soon be able to request roadside assistance directly through their Grange Mobile app.

With the new optional Roadside Assistance coverage, Grange policyholders will receive help with the most frequent types of roadside emergencies, including engine trouble, battery issues, running out of fuel, getting locked out of the vehicle, having a flat tire and needing a tow to the nearest repair facility.

Available at three coverage levels, customers can choose the Roadside Assistance coverage that best meets their needs. For example, higher coverage levels provide towing over greater distances, more advanced locksmith services, lodging expenses, airbag replacement and trip interruption coverage.

With safety and quality as a top priority, Grange’s Roadside Assistance partner conducts extensive background checks of its service provider partners. Customers can see the name and contact information of the service provider and can contact the driver directly.

To use the service, Grange customers with Roadside Assistance coverage must first download the Grange Mobile app, available for both iPhone and Android devices. During a roadside emergency, the customer can use their app to either click to call the Roadside Assistance partner’s customer service representative or to complete the request for roadside assistance via the app.

The Roadside Assistance technology gathers information from the customer, such as finding their location, and then coordinates the delivery of the service truck. Customers can also call to request roadside assistance using the phone number printed on the back of their ID cards.

While Grange customers with Roadside Assistance coverage will have no out-of-pocket cost for eligible covered services, customers without this coverage can still call for roadside assistance and pay with a credit card over the phone, with access to Grange’s negotiated lower rates.

Grange Insurance’s new Roadside Assistance coverage will replace its existing Towing & Labor coverage in most states, which helped reimburse policyholders after a covered roadside emergency.

About Grange
Grange Insurance, with $3 billion in assets and more than $1.2 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, life and business insurance protection. The company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin.