Finding a trustworthy contractor

While the majority of home repair contractors are honest and reputable, unfortunately there are people and businesses who prey on consumers after a disaster. When talking with potential contractors, be sure to:

Ask about their experience

Ideally, the contractor should have at least five years of experience. Ask about projects they’ve done that are similar to yours.

Verify their insurance

Make sure the contractor has liability insurance and workers’ compensation coverage.

Request references

Ask for names and contact information of previous customers who would be willing to talk with you about their experience with the contractor.

 

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Check with the Better Business Bureau

Or other consumer organizations to find out if the contractor has a record of complaints about workmanship, cost over-runs or other issues.

Verify a Business Physical Location

Avoid businesses that have only a P.O. Box or contractors that have recently moved into the area.

Report suspicious activity!

Grange partners with the National Insurance Crime Bureau (NICB) to prevent and combat insurance fraud. If you suspect suspicious activity or feel you have been defrauded by a home repair contractor, call (800) TEL-NICB (800-835-6422).

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