Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 1 out of 5 by from Very disappointed after 20 years We have had Grange for over 20 years they been a good insurance company. My wife's lincoln nautilus was hit in a parking lot. It is going to be in the shop for a week when we went to pick up the rental we found out the only rental Grange would allow was a Toyota camry. We pay full coverage insurance on an all wheel drive lincoln nautilus reserve. And we get a Toyota camry that wasn't clean the cruise doesn't work and it has a smashed in drivers door. Why it it ok to pay a premium insurance bill on a top of line luxury SUV and have to drive an economy bottom of line car for a rental. This is unacceptable and after 20 years we will be leaving Grange.
Date published: 2025-12-10
Rated 5 out of 5 by from Ease of any problems and good coverage The service we get this year or any year has been very great and all employees are knowledgeable and kind any time I call.
Date published: 2025-12-09
Rated 5 out of 5 by from Excellent customer service Friendly representative, she answered all my questions in a professional manner.
Date published: 2025-11-21
Rated 4 out of 5 by from Good coverage, great service and good morning resp Customer service is very knowledgeable and response was very helpful
Date published: 2025-11-18
Rated 5 out of 5 by from Great team effort The claim was submitted and handled quickly. Thanks for the loaner and for keeping me updated as pictures of the damage to my vehicle were taken and repairs were completed. I was very satisfied with the results.
Date published: 2025-11-13
Rated 1 out of 5 by from Trash Everything bout this insurance company is trash would never recommend
Date published: 2025-11-13
Rated 5 out of 5 by from 1st time using the service, It was easy Once I knew who to call, then it was easy.I felt that things would get done.
Date published: 2025-11-12
Rated 2 out of 5 by from Disappointed and clearly not valued I have been with Grange Insurance for 10 years, but my experience with Shepard and Associates has been consistently disappointing. The premiums are extremely high for the coverage provided and increased by $200 within a six-month period, despite no tickets, accidents, or changes on my end. My agent was changed without notice, and the new agent has not shown any willingness to communicate. I have tried contacting them for months by phone and email, and they have not responded once. The lack of professionalism and basic customer service is unacceptable. After a decade with Grange, I will be looking for a different company. This level of service from Shepard and Associates makes it clear that my business is not valued.
Date published: 2025-11-09
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania