Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 1 out of 5 by from The WORST insurance company in Ohio This is by far the worst experience I have had with ANY insurance company. I have had local companies from living in different states so I thought a more local company in OHIO would be best. Sure, most bigger insurance companies are rip offs but at least when life occurs their policies they offer accommodate urgently. This so called “company” should collapse. I do not know what is worse really the fact that there is no urgency or the lack of concernment and disrespect from every single employee that works for Grange. The lack of professionalism is mind blowing. If there is any client that is making a claim one should make sure to respond and return messages but instead no one can answer a phone but much rather text. I had the first adjuster texting me asking me multiple questions when I mentioned to speak by phone he refused and completely stopped responding to me mid sentence. I felt interrogated by the second adjuster with full blown attitude and lack of respect from person to person and or client to adjuster the whole time as well. All the adjustors rather have gotten off work than to help me get this done sooner. I had to do their job. I reached out to send multiple photos of the accident to never hear back for days, then be told that i have things previously wrong with my car which had irrelevancy saying I had rust on a brand new vehicle instead of looking at actual damage to my car, days later resending photos through app to wait longer to be approved for a cost, wait again longer for their tow truck to then pay out of my pocket for a local tow truck, to wait longer for a rental wasting my days. I had enough of the hurdles so I reached out to an advisor who was very understanding at the time which helped figure out some things but claimed I had no more days left on my policy for the rental when it is 100% their fault for putting me through the time I could have had the rental. If this was any other company they would have understood and helped me with the situation and headache I had gone through but nope. No one can get anything done efficiently and they make the client be the middleman doing their job for them. I am then told that they only work with Premier Shops but my shop I go to is Premier and its where I purchased my vehicle. They made it seem like between my shop and this insurance company they do not get along. So instead, send me the money they are suppose to pay off the car? What? No. That seems fishy and if I wasn’t a good person I could easily take that money and pretend to my bank that they never sent me money. TOO much running around in circles again doing someone else’s job because of incompetence. This is despicable on so many levels. This is not normal. I hope they are investigated.
Date published: 2025-12-13
Rated 1 out of 5 by from Very disappointed after 20 years We have had Grange for over 20 years they been a good insurance company. My wife's lincoln nautilus was hit in a parking lot. It is going to be in the shop for a week when we went to pick up the rental we found out the only rental Grange would allow was a Toyota camry. We pay full coverage insurance on an all wheel drive lincoln nautilus reserve. And we get a Toyota camry that wasn't clean the cruise doesn't work and it has a smashed in drivers door. Why it it ok to pay a premium insurance bill on a top of line luxury SUV and have to drive an economy bottom of line car for a rental. This is unacceptable and after 20 years we will be leaving Grange.
Date published: 2025-12-10
Rated 5 out of 5 by from Ease of any problems and good coverage The service we get this year or any year has been very great and all employees are knowledgeable and kind any time I call.
Date published: 2025-12-09
Rated 5 out of 5 by from Excellent customer service Friendly representative, she answered all my questions in a professional manner.
Date published: 2025-11-21
Rated 4 out of 5 by from Good coverage, great service and good morning resp Customer service is very knowledgeable and response was very helpful
Date published: 2025-11-18
Rated 5 out of 5 by from Great team effort The claim was submitted and handled quickly. Thanks for the loaner and for keeping me updated as pictures of the damage to my vehicle were taken and repairs were completed. I was very satisfied with the results.
Date published: 2025-11-13
Rated 1 out of 5 by from Trash Everything bout this insurance company is trash would never recommend
Date published: 2025-11-13
Rated 5 out of 5 by from 1st time using the service, It was easy Once I knew who to call, then it was easy.I felt that things would get done.
Date published: 2025-11-12
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania