Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 2 out of 5 by from Disappointed and clearly not valued I have been with Grange Insurance for 10 years, but my experience with Shepard and Associates has been consistently disappointing. The premiums are extremely high for the coverage provided and increased by $200 within a six-month period, despite no tickets, accidents, or changes on my end. My agent was changed without notice, and the new agent has not shown any willingness to communicate. I have tried contacting them for months by phone and email, and they have not responded once. The lack of professionalism and basic customer service is unacceptable. After a decade with Grange, I will be looking for a different company. This level of service from Shepard and Associates makes it clear that my business is not valued.
Date published: 2025-11-09
Rated 2 out of 5 by from Racket Terrible was a customer for years the canceled process was terrible
Date published: 2025-11-08
Rated 5 out of 5 by from Outstanding Experience with Grange Insurance! I recently had to file a claim for the first time after strong winds caused a tree to fall and damage my fence, and I couldn’t be more impressed with how seamless the entire process was. From the moment I submitted the claim, Lisa was absolutely wonderful, patient, knowledgeable, and reassuring. She guided me through every step, making what could have been a stressful situation feel effortless. Shortly after, I received an email from Steven, and to my surprise, everything was resolved within hours! The efficiency, professionalism, and care shown by both Lisa and the Steven were truly exceptional. I am beyond impressed and incredibly grateful for their outstanding customer service. If you’re looking for an insurance company that truly delivers when it matters most, Grange is it!
Date published: 2025-11-07
Rated 5 out of 5 by from Very helpful and understanding representative. The representative was pleasant, helpful, and understanding of my issues. Enjoyed the interaction.
Date published: 2025-10-31
Rated 3 out of 5 by from PREMIUMS SKYROCKETED...NEVER FILED A CLAIM We've had Grange for many years now, and it's time to find another carrier. We've never filed a claim on vehicles or home, yet Grange continues to hike our rates. No tickets, not a single claim. Even after a tornado came thru a few years ago, we didn't file frivolous claims like those around us did. Our premiums shot up to cover for their dishonest deeds. It's time to look elsewhere.
Date published: 2025-10-30
Rated 5 out of 5 by from Awesome coverage They are polite and more then willing to help with a claim. Will do their best for you.
Date published: 2025-10-30
Rated 5 out of 5 by from Excellent Customer Service Kelly, was extremely helpful and knowledgeable. She was really helpful in guiding me through the process of submitting the claim and making an appointment with an autobody shop and getting me set up with a rental car. She has been a pleasure to work with and made the whole process super simple.
Date published: 2025-10-29
Rated 5 out of 5 by from Kim D was professional and friendly! Kim was quick to give me a call. She was thorough in explaining the process to me. Very friendly and kind. She made the claim process simple and easy to understand how it will work. I am an agent and will be even more confident in placing business with Grange after my claims experience with Kim! Thank you!!
Date published: 2025-10-27
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania