Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 1 out of 5 by from Don't even bother. Don't even bother, look elsewhere. Grange has been pushing me around, bouncing me from person to person, and leaving me on the hook for almost 6 months now. I've never been more disappointed with the service of a company in my life. Buyer beware, do your research. I sure wish I did.
Date published: 2026-06-04
Rated 1 out of 5 by from unprofessional employee I would like to preface with this the first review I have ever written, and I am only doing so because of the disrespect I felt when working with a Grange Insurance employee. The adjuster that I worked with laughed at me when I asked questions and then instead of answering questions, he continued to tell me how much money he would offer instead of explaining the process to me. If I ever switch insurance companies, I can assure you I would never go with Grange Insurance.
Date published: 2026-06-04
Rated 1 out of 5 by from Cost skyrocketing Yearly payment more than doubled for no reason other than their wants,will be looking elsewhere.
Date published: 2026-06-03
Rated 1 out of 5 by from DONT BE FOOLED!!!!! My apartment flooded and I was informed that because the unit above me caused the flood I was not covered. Does not make sense! I had a prior flood that resulted in my pipes busting and I was informed that it was not enough damage to file a claim. I will be contacting the CEO J. A. and I am getting an attorney. THIS COMPANY IS NOT FOR THEIR CLIENTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2026-06-01
Rated 1 out of 5 by from I would vote 0 stars if it were possible You can do better. Website is dreadful. Renewals always have some obscure provisions that reduce coverage in some manner that is not disclosed and is included in the endless small print of the contract.
Date published: 2026-05-23
Rated 5 out of 5 by from Great Customer Service I called/filed the claim on Monday and the adjustor came to our house on Tuesday and approved a new roof. I had an electronic payment on Wednesday and the money in our account by Friday. EXCELLENT customer service.
Date published: 2026-05-20
Rated 1 out of 5 by from Pay for it yourself Tried to get rep to increase rental rate for like size vehicle to what my wife drives due to a totally and permanently disabled status. I was told I only owe you basic, pay for it yourself. There may not be any obligation, but some really bad optics.
Date published: 2026-05-14
Rated 1 out of 5 by from Zero respect for customer loyalty Had no complaints about Grange as a provider. We decided to switch providers and had all our accounts paid, as always. As part of closing our account there was an apparent final value to adjust, that we never received a billing statement for, and within 2 months, and without further notice or attempt to contact us, Grange sent this to a collection agency. Highly disrespectful, will never even consider them as a provider and recommend everyone not to.
Date published: 2026-04-28
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania