Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 5 out of 5 by from Claim process so faster When a storm damage my roof, I was send the claim, the company proceeded faster, send me the check for repair on time.
Date published: 2026-10-05
Rated 1 out of 5 by from Claim Process is a Nightmare We have been with Grange for years, and aside from roadside assistance, we have only filed two claims—both involving our roof. Two years ago, a windstorm caused significant damage to our roof. We had multiple professionals tell us the roof needed to be replaced because of the damage. After inspecting it, Grange determined that the roof was “fine” and that only 8–10 shingles needed to be repaired. We disagreed with that assessment, but ultimately made the recommended repairs. Unfortunately, the roof continued to have issues. A few weeks ago, another windstorm caused extensive additional damage and left the roof in need of complete replacement. This time, Grange agreed that the roof needs to be replaced, but the amount being offered is only a small fraction of the actual replacement cost. What is most frustrating is the contrast between the two claims. Two years ago, we were told the roof was still “fine” and had life left in it, despite the damage we were seeing and the concerns raised by professionals. Now, we are being told that the same roof has depreciated to the point that only a few thousand dollars will be paid toward replacing it. We understand that insurance policies have terms, conditions, and depreciation provisions. However, it is difficult to understand how a roof that was considered repairable two years ago can now require complete replacement while providing so little coverage toward that replacement. Our concern is not simply the amount of the current claim. It is that we believe the earlier assessment contributed to the situation we are dealing with today. Had the roof been properly addressed two years ago, we believe the extent of the current damage could have been significantly less. After being a customer for years, this experience has been extremely disappointing and has left us questioning whether our best interests were being considered when the original claim was handled. Beyond that, the customer service is mostly AI generated emails, they said they were going to mail us info regarding the claim for our attorney to look over and never did, and they are incredibly pushy on what they will and won't do for their customers as soon as you get a response from them.
Date published: 2026-10-05
Rated 5 out of 5 by from Great coverage and associates Smooth transaction with communication and processes. Very happy with my insurance company.
Date published: 2026-09-24
Rated 5 out of 5 by from Very good coverage Very helpful staff Claim was handled very well Had no issues
Date published: 2026-09-24
Rated 2 out of 5 by from Customer service Customer service is poor. They tell you one thing & then let you down. Here's what happened. In my insurance plan, I had a towing service. I get a flat tire and I called for towing. They picked me up & towing service gave me the bill & the towing company explain to me that if I turn this into insurance I'll be reimbursed. A week later I need another tow. A month goes by I called the insurance company. She explains to me that yes I'll get reimbursed, but they need a copy of the tow receipt. I turned both receipts in & I never received my reimbursement. I called again & she explains that I should receive it soon. Actually, at this point I felt she was brushing me off. I requested an escalation & I did receive a phone call stating I DID NOT have towing service!! This went on for over 2 months. I asked to speak the the owner of my underwriters for more clarification & he never called. I never did receive my reimbursement! Totally disappointed with Grange & Safe Harbor. I made many phone calls, followed up, asked questions, ask for escalation & did my due diligence. I've been a loyal customer for 10 years (+) & feel I have NOT been treated as such. I felt dismissed & tossed aside. I'm the one that did the follow up phone calls & had to stomp my feet to get someone to call me back!
Date published: 2026-09-24
Rated 4 out of 5 by from Auto Accident Involving my Car and a Jeep Grange's customer was totally at fault, but his Jeep did not appear to be very seriously damaged. He did not report to Grange in a timely manner. It took too long for the repairs to get started. Grange did not cover all of my car rental. The repairs to my car were excellent, and Grange payed all of that. The Grange agent was nice to work with.
Date published: 2026-09-24
Rated 5 out of 5 by from Great company to work with! Had a recent claim for hail damage to my house. The adjuster came to look at the house and provided a very fair insurance payment and quickly paid. All repairs went very well.
Date published: 2026-09-23
Rated 5 out of 5 by from Very professional Very professional customer service experience, Curtis had a great professional manner, helping me through the process and answering every question & made it much easier for me to understand the process!
Date published: 2026-09-23
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania