Our customers say it all.

At Grange, we believe the best way to prove our quality of service is to ask our customers. We are committed to reviewing their feedback and using it to make our business successful by their standards. See what our customers are saying about Grange Insurance.

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Grange Insurance

Rated 5 out of 5 by from Excellent Coverage and Service My coverage was and still is excellent. More importantly every single customer service person and agent that I encountered went above and beyond to assist me any way they could from start to finish. They were always available to answer any questions and help me with any problem I encountered. My experience with this company has a wonderful experience and I thank them all!!!
Date published: 2025-06-21
Rated 1 out of 5 by from Worst experience and no integrity I never have any bad experience with other insurance companies other this insurance company. They are so bad customer service. The adjuster Rich there is no integrity the worst experience a long with Andrew and Chris There is no professional attitude . The adjuster came to check the roof and report it as some missing shingles and got someone to go on the top of the roof and noon of them go to the roof to check it. I found out the roofer guy had a small ladder and just went on the top of my porch and checked the shingles only . And when I reported to the management and the management was so rude and mean. I checked my camera and recording 24 hours and no one of them go the top of the roof. When I told their manager Chris and said they only check the shingles and not the roof . The roof got damaged by the strom was 70 miles And damaged my ceiling inside the house. When I talked management and says plumbing. The roof is 13 years has lot of missing shingles and they don't want replace it and said we will repair the missing shingles only . Chris says you policy repair only and no replacement. This is not true. My policy includes replacement of the roof. Also this is my landlord policy includes total loos I lost the tent at that time and they don't pay as total loos for the rent time while fixing the damaged . So I won't recommend this company to any Avoid getting any business with this company. The worst company in the market.
Date published: 2025-06-18
Rated 1 out of 5 by from So bad customer service no Integrity So bad customer service whenever you open a claim. We treat you so bad and there no professional attitude. There is no respect from the adjuster to supervise or Manager . So mean and so rude
Date published: 2025-06-18
Rated 2 out of 5 by from Poor Representation Agent did not give me all the information when our family decided to pay for our own roof repairs, After receiving a cancellation notice, attempted to contact the agent about the notice and received no response until 2 weeks after the cancellation date. Very unprofessional business practice by company and agent(s). Both agents working to on at least three of my policies could have contacted me way in advance of the cancellation notice. Again, less than honest participants for people who should care.
Date published: 2025-06-14
Rated 5 out of 5 by from super caring, helpful, prompt, Made my terrible house flood experience less stressful and waylaid my anxiety. provided re-assurance that everything would be OK. AND IT WAS!!! Loved working with adjustor Mike C. he was wonderful. Would wholeheartedly recommend GRANGE INSURANCE to everybody!
Date published: 2025-06-13
Rated 4 out of 5 by from Reluctant reviewer I am reluctant for one reason only. When a company has been so good for/to me, as Grange has been for me, I am reluctant to praise them for fear they will believe they are too good to continue to improve or maintain the leve of service. Grange has been an exceptional experience for me. Even though I have had claims, you have held the line on the cost to me and have provided excellent claims and customer service. I highly recommend Grange if you are tired of the merry-go-round of insurance providers. I have recommended Grange personally to friends and family. The only reason I didn’t give you a five out of five is the same as my opening comment.
Date published: 2025-06-10
Rated 2 out of 5 by from Greedy Poor. We had a leak on our roof due to many storms in our area. Grange changed their coverage on repairs. Now you pay 1 percent of coverage you have. It was thousands of dollars. Our roof is 5 years old. Switching soon.
Date published: 2025-06-10
Rated 4 out of 5 by from They have always been there for us Very easy to make claim! Not been turned down for a claim
Date published: 2025-06-10
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Available coverages and discounts may vary by state. Please contact your Grange Independent Agent to discuss coverage details, discounts and eligibility requirements. For specific coverage details, always refer to your policy. Policies underwritten by Trustgard Insurance Company, Grange Indemnity Insurance Co., Grange Insurance Company, Grange of Michigan*, Grange Property and Casualty*. All companies are members of the Grange Mutual Holding Company. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. *Not licensed in Pennsylvania