Life policy questions
What is my life policy number?
Most policy numbers begin with a GL, and are located on the top right of your premium invoice. If you cannot locate your policy number, we can help. Call Policy Services at (800) 399-3797 ext 3748.
Can I pay my life policy online?
Your agent can process an online payment but there is no online payment option for customer use.
Where should I mail my payment?
Grange Life Insurance Company
P.O. Box 740836
Cincinnati, OH 45274-0836
Please include your policy number on the check.
Will my payment be on-time if it's post-marked on the due date?
Your payment is considered on-time as long as it is received and applied within 60 days of the due date. If you have questions please call the Life Billing team at (800) 399-3797 ext 3765.
Can I change my due date to avoid a late payment?
While you cannot change the due date, there is a 60 day grace period to pay your premium before the policy lapses.
What if my life policy cancels?
We can help, please call Policy Services at (800) 399-3797 ext 3748.
When will automatic payments be withdrawn from my bank account?
Payment will be withdrawn from your bank account on or after your withdrawal date.
Can I change the day of the month my automatic payment is withdrawn for my life policy?
Yes, we can help. Please call the Life Billing team at (800) 399-3797 ext 3765.
What if my bank account has insufficient funds?
We will attempt to withdraw the payment a second time. If it's returned for non-sufficient funds a second time, you will be mailed a letter asking for a return draft fee and two months’ worth of premium. This must be paid during the 60 day grace period, or the policy will lapse.
If an automatic payment is returned for any other reason, you will be mailed a letter asking for a return draft fee and two months’ worth of premium. This must be paid during the 60 day grace period, or the policy will lapse.
Can I unenroll in automatic payments?
Yes, we can help. Please call the Life Billing team us at (800) 399-3797 ext 3765.
Can I get a copy of my life policy and coverage details?
Yes, we can help. Please call Policy Services at (800) 399-3797 ext 3748.