Your employees are your greatest asset

In case of a workplace injury, invest in their care at the most critical point.

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To report an injury, call the 24/7 nurse hotline:

(844) 476-3250

Always dial 911 in the event of a life-threatening emergency.

What is a nurse triage program?

Grange partners with Medcor to provide injured employees with 24/7 access to a registered nurse. The nurse evaluates employee injuries and directs them to the most appropriate and cost-effective level of care. Grange’s nurse triage program is a complimentary benefit for our workers’ compensation customers*.


What you can expect from the nurse triage program:

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Offer appropriate care and reduce unnecessary emergency room visits
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Control workers' compensation costs
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Provide an immediate, detailed injury report.
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Help employees get back to work faster


Here’s how it works:

  • The injured employee and their supervisor should call the nurse hotline immediately following an injury, if possible.
  • The employee will be asked to provide information to identify themselves and complete reporting requirements.
  • A registered nurse will speak with the caller(s) to determine the seriousness and nature of the injury and the best way to treat it.
  • Depending on the situation, the employee may be guided through first aid, allowed back to work or referred off-site to a medical facility for further treatment.
  • The employee will be asked to call back with any questions or if symptoms change or worsen.
  • After the call, the nurse will send an injury report to the employer and Grange Insurance.

Common questions about Grange’s nurse triage program


Call duration will vary but the average call lasts 15 minutes.



If needed, a translator may be added to the call. There are more than 200 languages available.



Yes. The nurse triage service does not deny employees their right to medical care. It is intended to provide expert advice to help employees make the best decision for their medical care.



No. The nurse triage program is a telephonic injury assessment service. The registered nurse will fax or email the necessary information to Grange Insurance to document the incident.



No. You should follow your company guidelines if a visitor is injured at your business.


Get more with Grange

With our nurse triage program, you can depend on Grange to help your employees in a time of need, connecting them with the right care after a workplace injury. Get the peace of mind your team will be taken care of and add workers’ compensation coverage today.

If you have questions about Grange’s workers’ compensation or business insurance, contact your independent agent.

Why we work with independent agents

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They work for you to find the right coverage

Independent agents work for you. They consider the type of insurance your business needs to be properly protected and find the best options for you.

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It’s easier to comparison shop

Working with an independent agent makes it easy to compare policies and ask questions. You won’t have to wonder if you’re on the right track in your hunt for comprehensive insurance, since you’ll have an expert in your corner each step of the way.

 

Talk to your independent agent about Grange's workers compensation insurance and Nurse Triage Program.

*Contact your independent insurance agent to see if your account qualifies for the nurse triage program.


The nurse triage service offers workers quick and easy access to a registered nurse who can provide expert advice to direct the worker to the care he/she needs. In case of emergencies, always call 911 immediately. Use of the nurse triage program does not guarantee coverage or lower insurance rates.


Coverages described herein may not be available in all states. Please contact a local independent Grange agent for complete details on coverages and discounts. If the policy coverage descriptions herein conflict with the language in the policy, the language in the policy applies. The material provided above is for informational, educational, or suggestion purposes and does not imply coverage. WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL PREMIUM RATE FOR THE INSURANCE HEREIN ADVERTISED. Grange Insurance policies are underwritten by Grange Insurance Company, Trustgard Insurance Company, Grange Indemnity Insurance Company, Grange Insurance Company of Michigan and Grange Property & Casualty Insurance Company*. Not all companies are licensed in all states. *Not licensed in Pennsylvania.